Stair Parts USAReviews of stairpartsusa.com

Used Stairparts USA to purchase for a job I was doing for a customer. After much time making sure I had all the items needed, I purchased round Iron balusters, Contemporary handrail, plain box newel, mounting block and shoes for the baluster. The shoes were for square not round, I called for 2 weeks and emailed without any response on returning the shoes, or replacing with the correct ones that fit what I purchased. I will not recommmend this company due to the fact after you purchase from them, they don't care about customer service follow-up.

Quality products, fair price.

Quick shipped. Excellent packaging. Beautiful product!

It is great quality and all my orders have been delivered sooner than they said. More orders to come.

Wonderful customer service and great parts. I had a problem with an item after a month and they still made it right.

I had a positive experience overall. Our treads weren't packaged very well (just bare on a pallet) and they shipped the wrong handrail but the customer service was excellent - they were very professional and sent a replacement handrail right away. I could have purchased this material for slightly less on other sites but I decided on Stair Parts USA based on reviews about the customer service and I'm glad I did.

Please be aware if you order too much or the wrong size, returning material is a joke! This company make's sure it not worth it to return anything. We placed a rather large order with this company that qualified for free shipping. When we started a return on some items, not only were we told we would have to pay return shipping (understandable), they also wanted to charge back the original shipping fees plus charge a 30% restocking fee. We returned only a few items as not to have to pay the original shipping back and are still waiting for our credit. This company is non responsive! I have called and emailed several times and am being totally ignored!

Tom was very helpful...product arrived perfect and undamaged.My questions were answered promptly.I would recommend them to anyone!