Stair Warehouse Reviews | Read Customer Reviews of stairwarehouse.com

Stair Warehouse Reviews | Read Customer Reviews of stairwarehouse.com

Stair Warehouse reviews

286 approved reviews, newest moderated first

G C.
Posted Nov 13, 2025
I received exactly what I ordered
I received exactly what I ordered. Nice product.
Response from Stair Warehouse· Nov 13, 2025
Thank you for the excellent review! We truly appreciate your business and are very thankful for your feedback.
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Mark B.
Posted Nov 12, 2025
Great product
Great product, delivered in reasonable time.
Response from Stair Warehouse· Nov 14, 2025
Thank you for the wonderful review, Mark. We truly appreciate your business and would love to see pictures of your project whenever you get the chance. Blessings ~ Shawn
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Anne H.
Posted Nov 11, 2025
Quick delivery
Quick delivery
Response from Stair Warehouse· Nov 12, 2025
Thank you for your 5-star review and your feedback, Anne. We appreciate your business and look forward to hearing from you again. Blessings ~ Shawn
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Allison H.
Posted Nov 11, 2025
Update
I called the support line to request 1 extra foot of the stair rail I ordered (red oak #5600.) The person I spoke with said that was not available. Unfortunately, when I called to the first time to confirm what to measure, the end pieces were not included in the measurement, so I have two angled ends with no extra to attach to the wall. (aprox. 4.5" each). The support person said there was no way to contact the manufacturer to order some extra rail but that I could order a 4-foot piece for $96. I need two bannisters and had them picked out from your organization but will be using another vendor given what has happened. UPDATE Wow, the owner made everything right within hours of my review and even took a suggestion to remind customers to order end pieces to the stair rail. I would definitely use this vendor again. Customer service at its highest!
Response from Stair Warehouse· Nov 19, 2025
Hey Allison, We shipped you a free 1-foot piece of handrail and issued your refund as well. I’m glad we were able to talk through everything and that you’re satisfied now. Thank you, ~ Shawn
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Jason J.
Posted Nov 9, 2025
RAIL ZIP CLIP
Ordering was easy, shipping timeframe was spot on! My order arrived un damaged and the quality of the product looks spectacular. I installed only one of the bracket system right away to see if will work out for my application. Definitely impressed and is going to make the rest of my project so much easier!!
Response from Stair Warehouse· Nov 10, 2025
Thank you for the wonderful review, Jason. We truly appreciate your business and would love to see some pictures when you get the chance. ~ Shawn
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Joyce A.
Posted Nov 9, 2025
Installation was so easy I was able to…
Installation was so easy I was able to do it myself. I absolutely love them. I didn’t realize I was supposed to put a straight pole and then a decorative one. That is why my first decorative pole didn’t fit under the first hole. So I had to turn them all in the other direction. But I love them so much. I’ll send a picture. Guess I can’t send a picture.
Response from Stair Warehouse· Nov 10, 2025
We’re thrilled to hear that you’re happy with the product and that the installation is going smoothly. Thank you for your kind review, Joyce — we’d love to see some pictures when it’s all complete! Blessings, ~ Shawn
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DARCY
Posted Nov 7, 2025
Excellent customer service/product
Excellent customer service, high quality product. Went with the mega 3/4" flat black balusters and shoes. Larger size than what Home Depot/Lowes offers.
Response from Stair Warehouse· Nov 7, 2025
“Thank you for the wonderful review and feedback, Darcy. We truly appreciate your business and would love to see a picture once everything is complete. Blessings, ~ Shawn”
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K G.
Posted Nov 5, 2025
$77 shipping charge for small order
$77 shipping charge to send 10 square hollow balusters, 6 shoes, and 3 circle panel balusters. When I called, disinterested woman who returned my call said “well that’s the price”. So if you order from this place, check the shipping charge. $155 worth of product with a $77 shipping charge seems a bit ridiculous.
Response from Stair Warehouse· Nov 7, 2025
“Thank you for your feedback — we truly appreciate it. We’ve gone ahead and refunded your shipping due to the inconvenience. Please feel free to call me if you’d like to discuss this further. We want every customer to be completely satisfied.”
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