Poor
823 reviews
Starluck FlowersWe go above and beyond to send the most beautiful bouquets with flower delivery services in any neighborhood of your choice and we are fanatical about our customer service and user experience in our platform.
Starluck Flowers (starluckflowers.com) has 823 customer reviews on Consumer Courier, with an average rating of 2.6 out of 5.
823 approved reviews, newest moderated first
JAMES
Posted
Patrick was very thorough and pleasant in confirming my order.
Response from Starluck Flowers· Aug 17, 2026
Dear James, Thank you for sharing your positive feedback! Ensuring every detail is accurately confirmed with courteous care is always our standard. We hope the floral gift made a wonderful impression, and we can’t wait to assist you on your next order! Best regards,
Tracey
Posted
Patrick was a pleasure to work with. He made ordering so easy. Great customer service. Thank you, Tracey
Response from Starluck Flowers· Aug 17, 2026
Dear Tracey, Thank you for your fantastic feedback! Patrick will be delighted to know his assistance made your experience easy and enjoyable. We hope the blooms brought great joy to the recipient, and we look forward to your next floral delivery! Best regards,
Brian Y.
Posted
I would give them 0 stars if possible. My wife had a very close friend who was on her last days and wanted to be home with her family when she died. My wife looked at Starluck Flowers and the address said the town her friend lived in, so she ordered flowers from them. After placing the order she read some reviews that were not good at all. She immediately called Starluck Flowers and they said they would cancel her order and she would not be charged. I was watching our credit card closely....after 8 days the charge went through. I had to contact my Credit Card customer service and now it is in dispute and could take up to 90 days to get it fixed, if at all. DO NOT ORDER FLOWERS FROM THEM...PERIOD!!! Now they ask for my order information, but to send it to them at their email address(which I can't put here per policy) Which I just did. But, by the time I read that they wanted more in formation, my review was taken down by Trustpilot. Another way Starluck Flowers scams people.
Response from Starluck Flowers· Aug 10, 2026
Dear Brian, We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone. Please reach out to our team at [email protected] and provide any of the following details so we can trace your order: Full name on the order, Associated email address or phone number, Order reference number. Once provided, we will immediately locate your order and assist you further. Best regards,
Sean M.
Posted
This company is total garbage. PLEASE don't waste your time and money with them. Customer service was some of the worst I've encountered, people answering the line and not even realizing they're on a live call. When I finally did get to talk to someone they couldn't answer any of my questions. It's honestly my fault for going with them. To be fair to myself I was lied to about them having a florist in my area. PLEASE just go with a local florist.
Response from Starluck Flowers· Aug 10, 2026
Dear Sean, We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone. Please reach out to our team at [email protected] and provide any of the following details so we can trace your order: Full name on the order, Associated email address or phone number, Order reference number. Once provided, we will immediately locate your order and assist you further. Best regards,
Elizabeth
Posted
I still stand by this review. I tried multiple times, 4 emails to be exact with promises of a refund. Never happened. I finally disputed with my bank and got my money back. DO NOT use this company. Evidently their method if operation is to take the order, cancel shortly thereafter saying flowers not deliverable and claim they'll issue a refund. I've been chasing them for 2 weeks with promises that "Robertha Kiley, Customer Service Manager, is personally looking into this". BS, they are scammers. Call your bank if they did this to you!
Response from Starluck Flowers· Aug 10, 2026
Dear Elizabeth, We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone. Please reach out to our team at [email protected] and provide any of the following details so we can trace your order: Full name on the order, Associated email address or phone number, Order reference number. Once provided, we will immediately locate your order and assist you further. Best regards,
Trusting C.
Posted
The delivery did not show up and neither did the refund. Total scam! Had to dispute the transaction with my bank to get my money back. Was told by the bank that you have 60 days to dispute. Don’t wait!
Response from Starluck Flowers· Jul 31, 2026
Dear Shawn, Thank you for sharing your feedback. Your order for the Money Tree had to be canceled because the item was temporarily out of stock at our local partner shop in that area. To guarantee that your payment returns smoothly and without any system holds, our team has manually re-pushed your full refund through our billing platform today. Please allow standard financial processing timelines for your card issuer to reflect the credited amount. Best regards,
Pamela S A.
Posted
First order with this company. User friendly website. Appreciated the phone call to confirm order and ask if I had any additional questions/concerns. Would use them for future orders Thank you!
Response from Starluck Flowers· Aug 17, 2026
Dear Pamela, Thank you for sharing such wonderful feedback about your first experience with us! Providing clear communication and attentive support is always our top priority. We hope the fresh arrangement made a lasting impression on your recipient! Best regards,
Kenneth B.
Posted
Changing from a 5 to a 1. Horrible company. 100% a scam. You won't get your money back, you won't get your flowers. Do not use this company, ever.
