Sterling, A First Advantage CompanyReviews of sterlingcheck.com

customer service was helpful

They were fast and efficient.

Once I connected to a person they were very helpful. Connection was never made on one selection (Button 4) and a transfer disconnected the phone and I had to call back myself.

AGENT WAS VERY HELPFUL AND TOOK HER TIME EXPLAINING EVERYTHING.

Rep very helpful. Thanks.

I received great help with my issues but I did have a hard time understanding the representative's accent.

All reps very friendly and knowledgeable. Ready to help answer any concerns.

into the portal and filling out the info was fine. A few days later, I get an email saying they reach out to 2 of my previous employers but didnt get replies. This was strange, so I called the same numbers I provided in the portal myself. I got immediate responses. I then got the verification documentation and forwarded it for previous employers myself. I sent that information over via email with the Request ID in the subject line. Thinking everything was fine - i get yet another email again asking for the exact same information 3 days later. I called, and sent that same information again. Every time I call, I have to give the same information over and over, only after getting hung up on multiple times (before i can go into what the issue is the call disconnects). Today, I had to verfiy again that my information is all in. After 4 calls today alone, things still seem to be outstanding. I just dont get what the problem is and why this cant be closed out. Update After writing this review someone called me from Sterling. She was nice and listened to my issues, apologized for the inconvenience, and processed my BG check. Changing my rating...