Great
3,953 reviews
Sterling, A First Advantage CompanySterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on Consumer Courier, with an average rating of 4.1 out of 5.
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Consumer
Posted
By far the worst company I've had to cooperate with to do a background check, gave them so much information and had to verify/prove almost all of it. Needless to say I will most likely not be getting the job I applied for due to the incompetence of Sterling.
Rico
Posted
This is so wrong in every way. Do not give them any info beyond name and birthdate - even that can result in identity theft.
Response from Sterling, A First Advantage Company· Apr 23, 2020
Hi Rico, This sounds concerning and I would like to look into this further for you. May I ask you to reply with your contact information (phone/email) and what company you're applying for. I will take ownership to have my team investigate this and come back to you as quickly as possible. You may send your contact details to [email protected]. Thanks, Max Knight
Mason B.
Posted
I filled out all the information I needed to through sterling and they reached out to say they understood I was having problems. They then dropped my case saying it was resolved when it wasn't. I then called them to find out the status on my application and they told me it hasn't been submitted.
Response from Sterling, A First Advantage Company· Apr 21, 2020
Hello Mason, Thank you for sharing your feedback. We find it valuable and we also see a learning opportunity. I can imagine how you feel as I'd be concerned as well. I'm sorry you've had this experience and would like to help. May I ask you to reply me with your contact information (phone/email) and what company you're a candidate for and I promise to have my team investigate this and come back to you as quickly as possible. You may send your contact details to [email protected]. Thank you. Regards, Max Knight
Andrew
Posted
I understand their job may be difficult and could require a lot of information but their service is genuinely terrible. They spammed me for a week with bot-like emails asking for the same documents over and over again with no sense of speaking to a real human. Genuinely made me wonder were they and my new potential employer a scam and stealing my identity. Do not use them if you are an employer who values their image.
Dawn B.
Posted
If I could give this company 0 stars I would. I actually believe they may be identity thieves. They crossed ethical lines by contacting my therapist (whom I have no idea how they found out I was seeing !!!) and asked her for information on me! She was not even a reference, I feel like they hacked my personal information to find out I was even seeing her. Of course she called and warned me about them contacting her bcs she found it extremely odd. She also cannot legally discuss my interactions with her so why would they even try to contact her!? Then they asked for a fourth reference whom I gave them, and they didn’t even contact him!!’ Ugh . I feel very unsettled about this whole predicament and how they came to have private information about me without my consent or disclosure....
MK
Posted
The "Verification Specialist" that's supposed to be doing a check on me for a potential job, is not doing anything but making me run around and spend hours and days collecting my on eleven years of information on me. Between 30 emails it seems like she does know how to do her job or what shes doing. Every question I ask her she comes back with "I don't know" but I'm stressed out running my own background check for her! She's not even trying to do her job just keeps throwing everything back on me to figure it out and find the information for her! This is one of the worst experiences of my life. She emails me everyday all day to find the information for her!!
Alex K.
Posted
On Mar 31 2020. I writing to complaint this SUPER Lousy, company that I have ever known, I have not clue why such BAD, DEMON company still alive in the business!. DON"t SPEAK THE PROPER ENGLISH. DON'T GET THING DONE JUST FOR A SMALL TASK. FOR EXAMPLE TO GET THE RESET PASSWORD. TOOK 3 HOURS. CAN YOU IMAGE. WHAT A STUPID, LOUSY, DEMON COMPANY! DON' T NOT USE IT. IT WAS THE BIGGEST WASTE OF TIME COMPANY ! !!!!!
Sterling S.
Posted
Attention all EMPLOYERS DO NOT use this company I have no clue how this company is still in business with the amount of bad reviews. Applicants get ready for the process to take weeks !! They are beyond slow. Every person you speak to speaks horrible english. I started this process 3/9/2020 week later they are still trying to process. They need 24 to 48 hours to do anything you can send them forma by email text fax and still require 48 hours or more. It's no reason for a person who has had 3 jobs since 2009 no criminal history take this long for a background to be completed. I HATE THIS COMPANY!!
