Universal Music GroupReviews of store.universalmusic.com

huge payment errors on thair website -1 star

Have never had a good experience. Not with ANY of the stores including artist stores under Universal. Serious delay or order cancellations even with their own releases - when the products are widely available via unofficial channels. CS assistance is slow if any response at all. Bad luck? Don't think so.

Ordered a lana del rey tee on the 05/19/21 and arrived today, respecting the expected arrival date, can't complain about nothing, the tee is perfect. Can't understand why everyone so disappointed about this website.

Fans are getting Ariana Grande and Justin Bieber "stuck with u" SIGNED CDs which are NOT ACTUALLY SIGNED. Ariana's autograph is printed! And fas have been waiting 6 months for this??? What kind of joke that is?

I ordered a Billie Eilish hoodie and it did arrive and exactly how described. Problem was it took a lot longer than it said it would to arrive. I ordered April 9th and it arrived April 22nd. This being said, we are in the midst of a pandemic so I can understand delays. Although, the website said they were delivering to the UK as usual which leads me to believe this would happen despite the pandemic. Overall, I am happy with the product I received but just keep in mind it can take around 6 days to dispatch and 2 weeks to arrive. Edit: It's been over a year and the quality of the hoodie has got rapidly worse. I've owned many hoodies in my time and this one by far looks the worse-for-wear considering I don't wear it half as much as the others.

Extremely slow delivery. I am most unhappy with my purchase. There is no tracking record on the purchased item. And no response from the store.

Orderd a Billie Eilish cassette tape. The case was broken when i opened the package. I emailed the support and they sent me a new one!