Legacy SunPower Corporation (Out of Business)Reviews of sunpower.com

Update: Sunpower contacted me via trustpilot wanting me to prove I am a legitimate customer. I did this on July 25. They told me they'd have someone call me within 24 hours. It's now 5pm on July 29 and nothing, just an email telling me the problem has been passed to yet another person who is conveniently out of the office. Don't deal with this company! As far as I can tell, no one is monitoring my system. I reported a major issue 13 days ago. SunPower requested that I, the homeowner, do all the troubleshooting rather than send out a technician. It was determined that one of my inverters was down. They said they needed to get permission to send a tech out. Really?! For a malfunctioning system? I’ve heard nothing from them for five days now. They don’t respond to multiple queries regarding the status of my repair request. I don’t even know how long the inverter has been down. My electric bills began rising as soon as my system was finally installed. Every year they get higher. This system is costing me money, not saving me. I wish I’d never gone with this company! It took months and months just to get it installed. I have cracks in my walls in the rooms underneath the solar panels. Don’t waste your money. Go with better solar from companies that are located in your area and actually care about customer service and not just making a buck. I wish I’d never signed a lease with these jokers!

Worst company ever worked with damage to my house hard to get anybody to talk to and they refuse to repair damages to my house. I would look into other companies if you’re looking for solar and watch out because Sunpower is also under a couple other names so make sure you do your research. Took them approximately three months to put up solar panels. I had to miss several days of work so I could be home so they can put them up when they told me it would only take two days.

Worst customer service. We are a escrow company that has to deal with solar transfers on a daily basis and all these solar transfers do is cause delays. I just spoke to a representative on the phone named Chii, clearly she works from home, I can hear her dog barking and her TV in the background, she is sidetracked and not giving me the service we need or answering any of my questions. I asked for a supervisor 7 times and she refused to give me one. We cant get the paperwork we need from them to close escrow so here is another example of a home not closing on time due to solar delays.

I have ongoing issues with SunPower replacing the non-functioning microinverters. In short, I have three panels of eighteen where the microinverters do not work. Since December of 2023, SunPower has been saying the microinverters are under supply constraints. The local dealer has told me that SunPower says they no longer make the microinverters my system has but use something called a string with 9 microinverters in the string. So I’m now 7 months with nonfunctional panels and SunPower NEVER returns calls nor follows up via email as Customer Service says they will. Today is July 23, 2024 and I have not heard back from SunPower as they committed in their response. This is the way SunPower operates - promises and apologies then NOTHING absolutely Nothing. All buyers out there, beware when considering SunPower. SunPower will do nothing for you to honor their warranty and obligations.

The company offers excellent system for a very affordable price. However their customer support is horrific. I have a non-working panel and I’ve been fighting for month to get it replaced. It took them a month to send in a technician then two months after that it turned out that the data he has submitted was lost. They have sent a technician again and now it has been a month since and I haven’t heard from them!

Stay away. Total scam. They quoted a contract that was going to cost more than electric and wanted a 25 year contract. The sales person got angry and stormed out when I wouldn't signed. He never even followed up. Obviously he knew it was a bad deal and I ended up getting a 3 year contract with another company with more KW for less. SunPower is a SCAM stealing from people and making many false claims that are not in the contract and ended up not being true when I researched. The rate on the SunPower contract was .19 per KW vs my Duke Power bill only at .15 per KW. With an increase per contract of 2.9% per year with a 25 year commitment.

Sunpower has the worst customer service, and they do not return phone calls. These panels have began causing damage to my parent's roof and they stated they would come out to look at the damage and no one ever showed up, but yet they stated someone came out. When I explained no one came out, he kept saying they came out. I explained they could not get on the roof without coming into our home. Which is a lie. I would not recommend this company to anyone. They are the worst!

My solar system was installed by SunPower in October 2021. I have the micro inverter system on the 12 panels so if some panels went down, the rest panels are still working. At beginning of June 2024, I noticed my solar system generated less power almost 40% less so I checked the app and found a message said “One or more devices are not working properly” I contacted SunPower support. They tried to diagnose remotely. One support told me 2 panels are not working. They said they will send a repair team to come but the schedule was full and I have to wait for a month. I was patient. On the day came, Sunpower sent a guy to replace a monitoring box which the old one was doing fine. Except the new box you no longer receive any error devices messages on the app if any panels went bad. They didn’t go on the roof and replace the bad panels. The technician confirmed that he found 2 panels are not working but he couldn’t fix it. He was told to come and replace the monitoring system only. Sunpower is being tricky here. They don’t want to replace my panels which are under warranty. They just take away the monitor system that detects and shows the device error to customers. They think the problem will go away. This is a terrible practice. My system is not generating at full capacity and they don’t care to replace the panels. As of 07/16/24 I still could not get an appointment with Sunpower Support. I received a text to schedule an appointment online but kept getting an error. As of 07/29/24 Sunpower still didn’t not respond. They said someone will contact to setup an appointment.