suparee.comReviews of suparee.com

Response from suparee.com· May 30, 2026

Sorry for the lack of response to your emails—that's on us. We recently upgraded our support team and your message was missed during the transition. I've just sent you an email about sending a replacement set. Please check and reply when you can. We'll get this sorted for you.

Response from suparee.com· May 20, 2026

That's on us—sorry for the missing lights. We sent replacements right away and they arrived on the 16th. Hope everything's good now. Let me know if you need anything else.

Response from suparee.com· May 21, 2026

Thank you—that means a lot. Glad we could deliver on all three. Enjoy the lights!

Response from suparee.com· May 20, 2026

Sorry about the silence—that's on us. We did send a replacement, but the first shipment got lost in transit. As soon as we caught that, we shipped another one. It was delivered on May 18th. Hope the new light is in good shape. If you need anything else, just reach out.

Response from suparee.com· May 20, 2026

Thank you—really glad to hear the lights, packaging, and build quality impressed you. That means a lot. On the support side, you're right, and I'm sorry about the earlier experience. We've made things much better since—both email and inbox are now handled by dedicated support teams, so response is faster and more consistent across every channel. If you ever need anything, we're here.