superairjet.comReviews of superairjet.com

Delayed, told it would leave at 12 then delayed again until 2pm. Worst airline ever don't use

Worst company , always delayed , technicals problems and repeat !

long delays

I booked a flight via booking.com and wanted to change the date. The website offers this when on their manage bookings site, however no matter which browser, credit card information, etc I tried the change does not go through. Has a sketchy touch to it to enter credit card information and get to a blank page with no sign of error message nor a confirmation. Tried to contact customer service but seems like they dont really understand English and do not provide any help whatsoever. Very disappointing, 120€ down the drain.

Flight delayed 3+hours, no information, even with asking multiple times at the staff. Misinformation on the boarding bord, last call at another gate, multiple times, when asking the information was incorrect and we just had to wait and see. No reason why it was delayed other than your flight time has been moved, they told is that 3 diffent times with 3 different flying time, each time an hour later. I would not recommend flying with this organisation. Very poor/non-excisting communication. Delay after delay after delay. And is is not that cheap. I still paid +/-200 euros for a 2 hour flight. Better pay a little more, somewhere else, for more trust.

Delayed delayed delayed. No announcement, no information and no apology. I will NEVER fly with them again

Simply a useless airline that DOESN’T fly its advertised schedule. My flight cancelled 7 times in 10 days. How is that a functioning airline?? AVOID

Horrible experience with this airline which is associated with the Lion Air group. First of all, they canceled my flight without even sending a proper notice about it, I had to find out by accident and follow up with them to clarify. Then I had to message multiple times with customer support to even issue a refund which then took 2 weeks to confirm, and in the end, they told me it would take 60 working days!!! to refund the money to my local Indonesian bank account. What a scam, they are holding back my money although it's their fault to cancel the flight... I'm outraged and will never book with them again!