SuperLogicsReviews of superlogics.com

Response from SuperLogics· Jan 11, 2019

Hi Chris, Thank you for taking the time to leave this feedback. I read your review and have reviewed your email correspondence over the past year; I understand your frustration! Your experience is real and yet unique to your circumstances; Perhaps your title should read "Don't buy the SL-PPC-22W-E3845SPC-IP65 from SuperLogics" let me explain. Unlike all of our other products, the product you buy, the SL-PPC-22W-E3845SPC-IP65 Fully (front and back) IP65 Stainless Steel Panel PC, is a very long lead time product from Taiwan. We build the rest of our units to order in Natick, MA. The SL-PPC-22W-E3845SPC-IP65 is very rarely purchased and is therefore not possible to forecast and in turn is not stocked. It is one of the only products that we have to put a large warning sign on the top of the web site product page for: "8-12 Weeks Lead Time - Please Call For Current Status". We decided to offer this product because it offers a unique set of features almost never needed by our customers but features not covered by our other systems which all ship within 7-9 business days. We assumed the very long lead time warning would offer fair warning for customers considering buying it - and that when the very long lead time happened, that they would not write a very negative review. Except for one SL-PPC-22W-E3845SPC-IP65, your company bought all of the few of these sold in 2018. Under normal circumstances of a long lead time item, we could still effectively relay updates on status of existing orders or orders that you are considering placing, but the broker for main assembly of this part is terrible at communicating status which frustrates us as well. So where do we go from here? I'm torn about whether to offer the the SL-PPC-22W-E3845SPC-IP65 anymore. Ironically the only reason we offer this part is to satisfy a rare set of circumstances, circumstances that only you have. You are its only customer yet in exchange for bringing this unique item in as best we can for you, we get a very broad very negative review in return. We are all frustrated by lack of availability information on this item and that is out of our control and unlikely to change for this item. OK, lets do this. If you would like us to continue to offer this product given its long lead time and our limited ability to update on order availability, please update your review within the next week indicating you would like to continue purchasing the SL-PPC-22W-E3845SPC-IP65 despite its long, sometimes unknown lead time. If we don't hear from you we will assume you do not plan to buy it anymore and it will be discontinued. Thanks, Matt