SuperMossReviews of supermoss.com

Received a damaged empty box. I reached out to customer service via email several times with no response.

Products arrived damaged and was not a green color (seemed more faded and brownish in some parts). Also the plastic bag lining the pots was ripped. Tempted to buy two more because they seemed so cool but don't wanna waste my money. Would recommend searching elsewhere.

I still haven’t received the order

I recieved the wrong item, I have sent 2 messages before now to try and get it fixed and so far this is the only correspondence this company had made in return. All my future purchases will be done with a competitor, and I will be a vocal advocate against this company for all my friends and family. Completely dissatisfied.

Good afternoon. I ordered the preserved sheet moss but it is way too loose. I won't be able to use it as intended. I order moss through other companies and thought I would try Supermoss. It def doesn't have any sheet to it. Is this normal for your sheet moss?

It arrived late and the bag of moss was opened and moss was all over the big box . No status to check on for my delivery arrival . No way to communicate well . This was my first time ordering from your company .

This is the second order I have placed through SuperMoss and both times, the packages of sea glass where broken inside the boxes and glass was leaking out of the box. I would think that your shipping staff would know that with shipping heavy items, there should be bubble wrap inside the box to prevent packages from splitting open. Both times I have lost sea glass. I likely won't order from you again because of this.

the order was completely lost. took 3 weeks to get it to me and then only because i kept calling to find out what was going on.