Sur La TableReviews of surlatable.com

I have made quite a few purchases from you in the past few months as I did a kitchen remodel and wanted to get some nicer things for the new kitchen. I was extremely happy with almost all of my purchases. However, I will not be ordering from you again because you ship via UPS. Recently, I complained to UPS because of the constant repeated gas-lighting with the package delays due to bogus severe weather and train derailments. Now UPS no longer delivers any of my packages, instead they transfer them all to USPS even though they deliver to my neighbors daily. USPS does not deliver in my neighborhood, they instead put a slip in the box and I have to drive the 20 mins to town to pick up packages at the post office. I am disabled and this is a difficult task. So now I will no longer shop with any business who delivers via UPS. interesting that my date of experience was changed without my knowledge. I changed it back.

My issue was resolved after this review was posted . Previously I had gone through a customer service representative and a manger who were not relenting on giving me the price adjustment. I’m thankful that the company decided to take into consideration the amount of money our family has spent in recent days /weeks. We registered for a bridal shower party. We have an extensive list of items for our guests to purchase and a lot of money is being spent at this business. We notice a large price difference on one of the items which was ordered far in advance of the shower and we are still in possession of . We asked for a price adjustment rather than having to send back the items and repurchase . This request was rejected and repeatedly denied because it was not in a 14 day window, (however from time of receipt , it was still within the window due to shipping) This is a ridiculous way to treat a new customer with a large investment in this business . Needless to say , we will be shopping elsewhere and telling our friends and family to do the same

Ships promptly. Items arrived packaged well and in new condition. Would be a five-star review if their customer service were not so lacking.

Great products, terrible email marketing. I'm not sure how many times I have to "unsubscribe" from your emails but can you make it stick for a change please?

Purchased our dual drawer air fryer from Costco UK 18 months ago. The non-stick coating on the trivets has been wearing significantly over that time. There is only my wife and I so the fryer does not get an awful lot of use. No, we don't use the dishwasher for cleaning, No, we don't use abrasives to clean them - just hot soapy water and a dish cloth. Rang Costco this week and because of their great customer service they gave us a refund for the item even though it was 6 months out of warranty. My concern is what the microscopic grains of Teflon (or similar) are doing to our bodies. Anyone else noticed this problem? By the way, the operation of the machine is great so not problems from that point of view. The 3 stars is purely from a health perspective. Could not add a photo.

Purchased our dual drawer air fryer from Costco UK 18 months ago. The non-stick coating on the trivets has been wearing significantly over that time. There is only my wife and I so the fryer does not get an awful lot of use. No, we don’t use the dishwasher for cleaning, No, we don't use abrasives to clean them - just hot soapy water and a dish cloth. Rang Costco this week and because of their great customer service they gave us a refund for the item even though it was 6 months out of warranty. My concern is what the microscopic grains of Teflon (or similar) are doing to our bodies. Anyone else noticed this problem? By the way, the operation of the machine is great so not problems from that point of view. The 3 stars is purely from a health perspective…. Could not add a photo so just added it as my profile photo….where there’s a will there’s a way….

My boyfriend and I booked an in-person class around 12pm for that evening at 4pm and when we got there were told there “might not be room for us” because our rsvp “just came in” so I was immediately stressed and nervous that I paid so much for a date night that wasn’t even going to happen. We brought our own wine and were told to go put it back in our car they don’t allow it per (Colorado) state law, so we did, just to see another couple in the class was permitted to drink theirs and was doing so during the class. With all this, we were a little thrown off but eased into the class with a welcoming chef and instructions to start cooking. When we were given our steak cuts (the main dinner portion) we had the two SMALLEST pieces of the whole class and felt jipped especially on top of the other unwelcoming treatment. This class did not meet expectations of a romantic date night, nor felt worth the price.

I had ordered 3 mixing bowls and found one of them had a wrong price sticker and big SCRATCH on the bottom like it came from the outlet store. I contacted the customer service and got QR code for the return label. But the QR code was not accepted at the authorized store near me, so I had to drive far to find the UPS store. All things happened because SLT sent me the wrong and damaged item. And it cost me extra money (for gas and time) to return it. Small but it shouldn't be needed and feel not fair at all. I liked the shop before but won't use and recommend anymore. *2024/04/27 I received the replacement mixing bowl, and it has the same conditions, the wrong price sticker and big scratch, AGAIN! I contacted the customer service soon, but no reply from them so far. I just want the mixing bowl on your web site with normal/perfect condition, not the scratch one with the outlet price. *2024/05/09 Finally I have received the beautiful mixing bowl I ordered. Took time but thank you very much for the replacement.