George P.
Posted
No customer service - does not deliver autographs or orders. I would not trust
Virtually no customer service. If you order a signing - they do no guarantee when you will get it so you could be waiting multiple years or give up for a refund. I purchased a signing in 2023, I shipped my item before their deadline in 2023 which was a small window of time. They emphasized we had to ship our item so they could process & store to be signed. The signing was finally scheduled two years later in 2025. They also confirmed my item was stored & ready to be signed. After the signing finished - I never got my item in the timeframe they promised. Some people got their items back and some people did not. Multiple people affected. Zero proactive communication from SWAU to reach out to people to let them know. I only found out because I reached out and its unacceptable. They are disorganized - even when customers make sure their items are sent and packaged properly. Its been 3 years for 1 signature. Be careful sending your items to them. They do not fulfill orders and do not tell you when there are issues with your order. They dont have signings planned as promised.
Response from SWAU· May 6, 2026
George, thank you for taking the time to share your experience - we’re sorry it’s been this frustrating, especially after waiting so long for your signing. Celebrity signings depend on talent availability and schedules we don’t control. That means dates and windows can move, sometimes by a long stretch, and we know that’s hard when you’ve sent something important and are counting on clear timelines. We also hear you on communication: you shouldn’t have had to chase us to learn what was going on, and we’re taking your feedback seriously as we work to keep customers better informed when plans shift or fulfillment runs behind. If your item still hasn’t been returned or resolved, please reach out to our team directly at [email protected] with your order details so we can look into your specific case and next steps. We’re sorry we didn’t meet the standard you expected here. — SWAU