Thomas B.
Posted
I really like Syllaby’s software but..
I really like Syllaby’s software, but my experience renewing left me feeling misled. My yearly subscription expired with over 15,000 unused credits still showing in my account. Seeing those credits was part of why I decided to renew. Once I renewed, they disappeared, leaving only the 500 credits included with the new subscription. Support told me this is their policy. I can accept a policy that unused credits expire. What I find unacceptable is continuing to display those credits before renewal, only to remove them afterward. If those credits were no longer available, that should have been made clear before I paid to renew. I like the product, but this experience has damaged my trust in the company.


