Ricardo David A.
Posted
Order Wrong
Dear Tablet2Cases We have Bought several times from you and in the last order we had an issue that we received the wrong cases, We actually send these cases to Venezuela and the cases are all the way over there since it was the same code and product we trusted the order to be the exact same I have always contacted someone called Carlos Ayon but I cannot reach him since march 19 and I would like to know what is going to happen since he had told me I would get a replacement since I sent the corresponding pictures of the cases of different size and the proper packaging I get no answer from the contact person or customer service it is like they disappeared
Response from Tablet2Cases· May 7, 2024
Ricardo, I'm truly sorry for the bad communication. Unfortunately,. I had an issue with my number, so the communication via WhatsApp was disrupted. Since the moment that you contacted me, I showed my willingness to send you the right cases, and to investigate what happened. I've sent you an email to arrange the replacement of the cases as soon as possible. Carlos C. Ayon



