TangoReviews of tangocard.com

J'ai gagné fin juillet une carte visa de 25€ sur mistplay, je l'ai utilisée. Je viens de gagner une autre carte visa de 25€ de mistplay mais lorsque je vais dans le lien la nouvelle carte n'y est pas et le solde est 0€ alors que je ne l'ai pas utilisée, je me suis inscrite mais la nouvelle carte n'y est toujours pas. Je trouve ça lamentable

I'm not really sure whose fault is, but I got one of their Virtual Prepaid Mastercard advertised as an option for international users, but in reality the card is declined online almost anywhere due to not having ID check/3DS check. Had a hard time finding any commerce that would accept it.

I was offered a reward gift card for a review by Capterra. I had multiple issues trying to active the Amazon gift card. I cleared cookies, cache, removing ad block. On the first try there was no option for bot support, and was locked out for too many attempts. I tried to find a contact information for support but there was only a phone line option. Its 2025, I’m a millennial, I don’t want to phone you. I tried again the following day with no luck, although the chat bot function was available and it was useless, however I managed to request an email through the chat bot for support. The next day I tried a different browser and it worked – I didn’t clear cookies or cache, so not sure why the browser made the difference. A couple of days later I received a support email from Tango with no reference to Capterra or my issue reference number which gives off spam vibes. The email was generic. Another concern I had was that the reference link was for rewardcodes.com which then redirects to rewardlink.com. As stated, the gift card was offered through Capterra but fulfilled by Tango, and there was no explanation for this in the redemption emails. I'm getting whiplash from the constant URL changes, pick a lane. TLDR; Such a faff, don’t bother, unless you really want a £10 Amazon gift voucher

Tangocard vouchers cannot be redeemed for their full amount, they only allow redemptions of 50lei or 100lei for eMag.ro for example, and even all the other redemption options have the same low denominations, which is ridiculous and useless if you have a larger sum to redeem. Just make it right by your customers, if you are offering this voucher service, do it right. Such technical limitations such as low denominations are shameful in our day and age, just lazy. Also there is no instant human chat service? At least leave that on if not a phone number to reach a real person.

As many mentioned here---customer support has issues. I ordered over $1200 in cards to award people that were completing a university survey as part of a study. I needed an itemized receipt to get reimbursed---I thought a simple enough request. Well----it was not easy and after over a week, I've still not received a receipt. You can call a number, where they transfer you to a message machine. A couple of days later, you receive an email that says we're "happy to help if you'll provide this information...." you supply the information, and you never hear from them. You call the support number, and they say, "That has to be taken care of in the funding department"---you get transferred to an answering machine, and you start all over again.

I was bounced around and spoke with 3 different representatives. Two of them acted stupid, when I explained my issue. The first representative, sent me a screenshot of my account from their end. I find it odd how the last thing it shows, was that I requested a $2 Amazon gift card but yet the other redemptions that I requested on March 29, 2024 don't show up but I have the proof that I requested the gift cards. March 27, 2024 was when I redeemed a virtual Master Gift card but instead they sent me an Amazon gift card. They will deny any evidence even if they see it for themselves. The second representative told me to contact customer support from the platform I redeemed the cards from. Which, Tango, they already knew that the platform they have a partnership with is not US based and that they have no customer support. Their partner, I had messaged the app developer 2 years ago for a previous incident. No one ever replied. 2 years and still no response. I know for a fact that they could of helped me get in contact with someone but instead I was basically told to eff off. The third representative said and I quote "What reward were you expecting to receive? What date did you expect to receive the reward you are looking for?" The first two representatives already knew. I gave them the date and name of the product/reward I requested. They were on the same page but after reading this response from the third representative, I'm completely done. Im not wasting my time with childish behavior. It's obvious that they don't want to help. I will be filling a complaint to the FTC. I have nothing good to say about this company.

My survey provider only has a couple gift card and tango card for the rewards. I checked tango card reward catalog it had visa gift card. when i got my tango card i redeemed it but it did not have most of the rewards that it says it has