TBS Factoring ServiceReviews of tbsfactoring.com

I'VE BEEN WITH TBS FOR ABOUT 8 YEARS BUT I DOUBT I'LL MAKE 9YRS. I SENT IN 6 INVOICES LAST WEEK AND WAS ONLY PAID FOR 5,BUT I ALWAYS MAKE COPIES SO I'LL JUST PUT ON SOCIAL MEDIA TO SHOW HOW MY SCHEDULE PAYMENTS DOES NOT MATCH MY INVOICE SHEET. THIS ISN'T THE FIRST TIME THIS HAS HAPPENED, BUT IT'S GONNA BE THE LAST.

I love TBS. If they have ever made a mistake they were quick to fix it for me. TBS is a great company with their clients in mind. I see a lot of comments about an operating system upgrade/switch. Companies have to get new programs in order to better serve their clients. I will happily stand by them while they work out the bugs. Please find me a company who doesn’t have long hold times when you call right now. Thank you TBS for all you do for truck drivers and small businesses.

Right now I can’t recommend them as they switched operations systems and aren’t providing accurate detailed settlement sheets They are not responding to my complaints which are numerous at this time so I’m filing complaints for you to protect yourselves. Good company until they switched operations systems

We have been with TBS for over 5 yrs. Everything was good, with an occasional glitch, until recently. They are saying I have outstanding invoices close to $13,000. I have gotten proof of payment from my customers and submitted it several times to TBS customer service and my account manager a month ago. But they have all stopped responding and the invoices are still marked as past due. I'm not sure what's going on or how they lost these payments, one was even ACH. But I predict we will be ending our business dealings with TBS in the near future. This is unacceptable.

This review is being written for the sole purpose of informing new carriers or carriers that are thinking about using TBS as an alternative to the Factoring company they're already using. I honestly don't know what the TBS customer service model is. But I can attest to the other reviews that they were once top of the tier in customer service and Factoring services. The wait times on the phones have always been incessantly long (even before the new system update). But the TBS app chat session was a good option. After the new system update, no one ever answers the chat. Forget calling; you will be on hold s minimum of 45 minutes. And you wouldn't need to do either if they'd just settle the BOLs that are submitted. My wife submitted a schedule on a Sunday morning which should've put her further along in the que for Monday. We weren't funded at ALL. So no money, and no one you can talk to about it. Steer clear, at least until TBS becomes what it use to be.

I started factoring in 2018 was a good company until recently . Very bad customer service , you’re on hold for over 1hr! Was told since Thursday that my issue would be resolved. It’s Monday and I’m still getting the same response !

I've been doing business with TBS since 2012 and for the first 2 years everything was GREAT. But for the last sevens years the service has been HORRIBLE. Communication, lies, poorly trained employees, time of factoring loads, customer service, long wait times to speak to ANYONE for help, high factoring rates are among the problems I've had with them. I have tried about 3 other times to leave but I stayed because Sherry Woods promised that things would get better and I believed her. But I decided this year(2021) it was time for a change. So I contacted TBS to get my renewal date, they told me May 24, 2021. I was also told that I needed to give a 30 day notice of cancelation. So around April 4, 2021 I submitted my notice of cancelation to EVERY TBS email that I had access to. On April 6, 2021 I received acknowledgement from TBS that they had received my notice. My new factoring company contacted me to warn me NOT to factor anything with TBS after May 24,2021 because it might auto-renew my contract. So May 19, 2021I contacted TBS to double check my renewal date (just to be on the safe side). At that point I was told by TBS that my contract had already renewed (to my surprised). TBS informed me that I was suppose to STOP factoring with them on April 24, 2021(last 30 days of my contract). And because I continued to factor, my contract has already auto-renewed (but the original contract doesn't end until May 24, 2021). So the exception is that my company can NOT factor with anyone (including TBS) for the 30 days. This is just another way for TBS to try to force businesses to stay with them despite giving them poor service. Dear TBS, if your service was good, companies wouldn't be trying leave and you wouldn't have to resort to such deceptive practices to TRY to keep them.

Poor “Avoid At All Costs” go to their website, read all the complaints, they are 100% accurate. Listen to me, a client of 5 years now with them, end of contract its “AUDIOS”, what a shame!!! Once a great company, now all crap! Do not believe it a computer update, that has nothing to fo with the answering phones, and customer service UPDATE: My acct is 10061 but then TBS, stop the BS, people are not hopefully that stupid, all you have to do is Key the persons name into your computers, and you already know who the person is just by a name. People please.. right this second, once again on hold to TBS for over 1 hour just again, waisting my time, because again, they got the payout schedule all wrong… RUN FROM TBS, even the Acct Mgr after 5 emails never respond, they do not even respond thru the TBS app for literally hours, if your lucky.., Insanely poor customer service!!!!!