TechSmith CorporationReviews of techsmith.com

Resolved my issue

Thanks again

I have been using Snagit since it too over Hijack as the leading Screen Capture software. Recently I had an update to my present version. Unfortunately the update has ruined a great piece of software. Previously you could load your Hot Keys and they function without the main menu and you could capture any screen any time without the need of the main menu. Now when you load the Hot Keys it takes you straight to the Main Menu. Trying to get a previous version has proved impossible. The we really don't care attitude of the support staff does need attention/ Terence Driscoll 14/08/2026

Answer timely

I’ve been using this product happily for so many years. I had some medical problems for most of a year and my license had expired, when I called to renew and explained the situation, the company rose to the occasion to help me through any hurtles to keep my new subscription under my existing long standing license. They didn’t have to do that, but this is the integrity of this company. Above and beyond! Thank you again!

Ruzzel Sanchez, Customer Care Specialist, provided assistance with updates to our TechSmith Camtasia subscriptions along with information regarding our account. He provided excellent customer service!

The employee was friendly and competent. He realised at once that one of my collegues already opened a ticket for the same problem and we get the answer (an invoice according to German tax rules) very fast.

Great support! The technician worked on my issue right away and followed up with me a few days later. I appreciate the great support!