sandon W.
Posted
Alternatives are better wouldn't recommend
When I first purchased the service, my experience as a customer was frustrating. I initially approached their live chat for queries, but it felt like they were incessantly pushing for the annual plan. Eventually, I opted for a monthly subscription at $19. An agent said they would arrange a callback for me. When I inquired about the timing, I was told it would be in the morning. This was contradictory to their claim on the website of offering "24-hour tech support." Another issue arose when I tried to reach out for technical support. There was no straightforward way to contact a tech support agent, even though they advertise 24/7 support. Moreover, the support agents continuously tried to upsell me on products and services even though I was already a member. This is not the level of service I expect from a company that claims to provide technical support. I have used other similar services, and I can confidently say their quality of service was superior. In summary, the company seems to have a misleading advertisement. They are persistent in upselling, and there's no direct method to contact a tech support agent. Instead, one has to go through an intermediary to generate a ticket, and then wait for a technical support agent to call back. After just one day of using their service — in which I couldn’t even get connected due to their ticketing system — I decided to cancel. Other services are more efficient, connecting customers immediately and living up to their 24/7 claims. Additionally, I don't appreciate being directed to a salesperson every time I require assistance.