TefalReviews of tefal.com

I've been using Tefal cookware for several years, primarily pots, pans, and cookware sets designed for induction hobs. Unfortunately, my experience with the latest products has been extremely disappointing. After just a 1.5 years of use, the bottom layers of several of my induction-compatible pots and pans started coming off. These are the components that allow the cookware to work on an induction hob. In one case, the bottom actually detached during cooking, which was both surprising and concerning. I contacted Tefal's customer support some time ago, hoping to find a reasonable solution. Instead, I was faced with a series of questions and explanations suggesting that my AEG induction hob might not be compatible, that I might be washing the cookware incorrectly, that I shouldn't use the highest power settings, or that the cookware shouldn't be washed in a dishwasher. I found this approach rather strange and disappointing. The cookware was purchased for everyday use, and I expect it to withstand normal cooking conditions. What's even more concerning is that the affected products came from different Tefal cookware sets. This doesn't appear to be an isolated issue with a single batch. Unfortunately, I've decided to stop buying Tefal cookware and cannot recommend the brand to others based on my experience. I believe that cookware sold at a premium price should offer significantly better durability and quality.

Quiero dejar constancia pública de mi inconformidad con TEFAL por la demora injustificada en un reembolso. Devolví una compra de cuchillos y TEFAL recibió el producto el 18 de agosto. A pesar de haber transcurrido varias semanas, todavía no he recibido el dinero correspondiente. He llamado en repetidas ocasiones para solicitar una solución y la respuesta siempre es la misma: que el reembolso “está en proceso”. Sin embargo, no me proporcionan una fecha concreta, una explicación clara sobre la demora ni una solución definitiva. Considero muy deficiente que una empresa reciba el producto devuelto y mantenga al cliente esperando indefinidamente por la devolución de su dinero, obligándolo además a llamar constantemente para obtener información. TEFAL: solicito una respuesta concreta y el reembolso inmediato del dinero que está pendiente. No necesito que me sigan indicando que “está en proceso”; necesito saber exactamente cuándo será efectuado. Publico esta experiencia para que otros consumidores conozcan cómo está siendo gestionado mi caso y espero que TEFAL finalmente dé una solución efectiva.

Dont evan want to give 1 star I bought a deep fat fryer from ao and it melted the plug inside the socket i plugged it into causing the wall socket not to work anymore and the deepfat fryer either i rang ao and they kindly rang tefal only to be told i had to ring which i did this was reported 2 weeks ago I sent over a video of the damage and said they would sort it ive emailed them several times for a update and gess what no reply very(rude)

Ho un problema con una padella che presenta un difetto di produzione, dopo giorni di ricerche non trovo nessuno modo di contattare l'assistenza clienti Tefal italia ..... Tefal se leggi qui le recensioni mi potresti dare un modo di contattarvi?

Compré una sartén y en el primer uso el teflón se llenó de burbujas gigantes que hizo que se depegara. Llamé a atención al cliente de la empresa por la garantía pero me rechazaron alegando que no tenía el ticket de compra. Era absurdo porque la sartén estaba NUEVA, sin uso, les envié las fotos para demostrárselo... pero se atuvieron a ese argumento y tuve que tirarla. Nunca más compraré esa marca, porque además de mala, tienen la peor atención al cliente que he visto. Impresionante como nos tratan...y productos penosos.

Pans either warp or cook extremely unevenly. Utensils include with some sets are made from plastic that disintegrates with use - unsafe!

Three or four years ago, I bought Tefal’s X Nano wireless vacuum, and it’s still going strong. The modular construction makes it easy to use on everything from ceiling fans to the space under our bed, and it’s light enough to be almost effortless. My only complaints are that the sofa and crevice attachments are little use, and do not attach firmly to the vacuum. The battery still holds a very good charge, unlike our Electrolux Ergo Rapido, which after much less use runs for no more than three minutes on an charge. After an inspection at the service center that cost me B321, Electrolux offers a new battery for 150% the price of a new vacuum. We will be buying another Tefal X Nano.

Fantastic service ultra fast delivery and the items are superb and great value highly recommend