tempramed.comReviews of tempramed.com

Response from tempramed.com· May 12, 2025

We're truly sorry for the frustration and inconvenience you experienced. We understand how upsetting it is to receive a product that doesn’t work as expected, and we apologize if our communication fell short during the process. Please know that we have clear procedures in place for returns and replacements to ensure quality service and traceability, and we’re glad we were ultimately able to resolve your issue. Your feedback is taken seriously, and we are constantly actively reviewing how we can serve our customers in the most efficient manner possible.

Response from tempramed.com· May 19, 2025

Thank you for sharing your thoughts! You're absolutely right—temperature control is crucial, and we're confident that your VIVI Cap will bring you peace of mind. We're proud to support your journey with type 2 diabetes and just like your VIVI Cap we are here for you if you need us.

Response from tempramed.com· May 19, 2025

We're truly sorry for the delay and glad that the issue has now been resolved. We appreciate your patience and are always here to help if you need anything further.

Response from tempramed.com· Apr 29, 2025

We’re truly sorry for the delay and the frustration caused by the lack of clear communication. While we always aim for timely fulfillment, rare delays can occur due to supply chain or courier issues beyond our control. That said, no customer should be left without answers. For any concerns regarding your order or refund, we strongly encourage you to contact our support team directly at [email protected] so the issue can be properly investigated and resolved.

Response from tempramed.com· Apr 29, 2025

We’re sorry you had such a frustrating experience, and we take your feedback seriously. However, we would like to clarify a few important points. Your order was indeed processed and handed over to the courier with a valid tracking number, which was provided to you. Unfortunately, delays can occur with international carriers—something outside our direct control—but we always strive to assist in resolving such cases. We understand your decision to request a refund and regret that this situation led to such dissatisfaction. While we welcome feedback, we also want to ensure it reflects the full context. Our team is committed to customer satisfaction and communication.

Response from tempramed.com· Apr 25, 2025

Thanks for your feedback – we're glad to hear the temperature control works for you and is making your life easier. We're sorry to learn about the issue with the rubber ring. If you haven't already, please reach out to our customer support team — we’d be happy to assist with a solution to ensure your device performs at its best. Thanks again for helping us improve!

Response from tempramed.com· Apr 29, 2025

We're truly sorry to hear about your frustrating experience with our customer service. This is not the level of support we aim to provide, and we sincerely apologize for the delay and lack of communication you experienced. We're grateful that you find value in our product, but we fully agree that the service must match the quality. We've taken your feedback seriously and are actively working to improve our response times and support processes. Thank you for your patience and for bringing this to our attention.

Response from tempramed.com· Apr 2, 2025

Hi and thanks so much for sharing your experience. We are so pleased to hear that you're enjoying our product and that our customer service met your expectations. We strive to provide fast and reliable service, and it's great to know we were able to deliver that for you. We appreciate your business and look forward to serving you again in the future!