Testing.comReviews of testing.com

Response from Testing.com· Oct 21, 2026

Thank you for taking the time to share your feedback. We are glad to hear that you had a positive testing experience and that our team treated you well. We sincerely apologize for any inconvenience or frustration you experienced when trying to get assistance. We understand how important it is for support to be clear, accessible, and easy to navigate for everyone. Your feedback is valuable and helps us continue to improve the customer experience. If you still need assistance accessing your test results, please contact us at [email protected] or 877-821-3338, and our customer service team will be happy to assist you. Thank you again for your feedback and for choosing Testing.com.

Response from Testing.com· Oct 2, 2026

Thank you for taking the time to share your feedback. We are sorry to hear about the difficulty you experienced when trying to cancel your order and understand how frustrating this situation can be. Please contact our customer care team directly at 877-821-3338 or send us a message through your patient portal. Our team is available to review your order and help address your concerns as quickly as possible. Your feedback is important to us and helps us continue improving the customer experience. Thank you for giving us the opportunity to assist.

Response from Testing.com· Aug 30, 2026

Thank you for taking the time to share your feedback. We are sorry for the frustration you experienced when trying to access the patient portal. It appears that you now have access, and our customer support team is assisting with your questions. We appreciate your patience, and feedback like yours helps us continue improving the customer experience. If you need assistance in the future for any reason, please feel free to contact us at [email protected] or 877-821-3338. Thank you again for your feedback and for giving us the opportunity to assist.

Response from Testing.com· Jun 20, 2023

Good Morning, We have also attempted to contact you in regards to the laboratory tests via phone call and email as we need to verify some of the information on the report before the physician will release them. Due to privacy purposes we have not left a voicemail as the phone number that was provided to us upon ordering is a business phone number. Our Customer Support team has reached out to you via email again today, please check your spam folders as our emails end up there sometimes as well. Unfortunately, at this time we do not have representatives available to answer incoming phone calls. We do follow up with and respond to our customers throughout the day both via phone call and email. We just sent the email again with the information that we require to the two email addresses we now have on file for the above mentioned order. Hopefully you receive that email in one of your inboxes. We will also attempt to call the phone number that we have on file again. Thank you.

Response from Testing.com· Feb 28, 2023

The recent transaction that you have noticed on your account is due to an incident that occurred on November 12, 2022 that resulted in a refund of your original order(s) that was(were) purchased with Health Testing Centers between April 1, 2021 and November 11, 2022. An email was sent to our customers on December 13, 2022 in regards to the incident and the upcoming process. Please accept our sincerest apologies for the incident that occurred on November 12, 2022 and for the reversal process taking longer than anticipated. Depending on your financial institution, the reversal that was initiated may show as a new transaction or it may also be attached to the transaction ID for refund that was processed. We would suggest that you follow up with your financial institution to understand how they present the transactions on your account as that is information we do not have access to. Once again, we sincerely apologize for the confusion and any inconvenience this incident has caused. We can assure you that the error that occurred on November 12th is something that will never happen again as this was corrected by our developers immediately after noticing what occurred.

Response from Testing.com· Feb 28, 2023

The recent transaction that you have noticed on your account is due to an incident that occurred on November 12, 2022 that resulted in a refund of your original order(s) that was(were) purchased with Health Testing Centers between April 1, 2021 and November 11, 2022. An email was sent to our customers on December 13, 2022 in regards to the incident and the upcoming process. Please accept our sincerest apologies for the incident that occurred on November 12, 2022 and for the reversal process taking longer than anticipated. Depending on your financial institution, the reversal that was initiated may show as a new transaction or it may also be attached to the transaction ID for refund that was processed. We would suggest that you follow up with your financial institution to understand how they present the transactions on your account as that is information we do not have access to. Once again, we sincerely apologize for the confusion and any inconvenience this incident has caused. We can assure you that the error that occurred on November 12th is something that will never happen again as this was corrected by our developers immediately after noticing what occurred.

Response from Testing.com· Feb 3, 2023

Good Afternoon, I do see that you spoke with a representative on 01/31/23. We offered to send you the transaction receipts that we provided to the your bank in reference to your dispute to confirm there was in fact a refund issued in November. I do show the receipts were sent to your email confirmed on your account. The transaction on 01/30/23 was initiated by the bank (not Health Testing Centers) as a result of the dispute you filed being resolved. Please give us a call if you would like to follow up on this information.

Response from Testing.com· Dec 15, 2022

On Saturday, November 12, Health Testing Centers completed its rebrand to Testing.com. During the transition, refunds were erroneously issued to customers who purchased orders with Health Testing Centers dating back to April 1, 2021. The transaction from that weekend is not a duplicate charge or additional charge from Health Testing Centers or Testing.com. Since Saturday November 12, we have been actively working with our merchant partner to resolve this issue as quickly as possible. We were advised that we would receive a notification as to when the reversals of the erroneous refunds would occur so that we may contact our affected customers. However, it does appear that the partnering bank has started the reversal process as of December 9, 2022 without notifying us. The reversal for the erroneous refund that was issued on 11/12/22 will appear as a new transaction on your card and is simply to balance out the refund that was issued. If you were issued multiple refunds, all of these refunds will be reversed and will appear as new separate transactions. We will be in contact with additional information as it becomes available, and we thank you for your patience. We sincerely apologize for this inconvenience and any confusion this has caused.