Mary F.
Posted
DISAPPOINTING CUSTOMER SERVICE, SAMPLES
I ordered samples of upholstery fabric to evaluate for a reupholstery project. Imagine my disappointment when I paid for samples and received 2" X 2" squares that barely showed a pattern repeat. Imagine my further disappointment when the customer service email response doubled down on the size and made no offer to provide adequate sized samples or refund my payment. I'm sure they do a fine job on large orders, but I won't be ordering from them since I could not assess the quality and color of the fabric from such a tiny scrap.
Response from The Fabric Co.· Aug 25, 2026
We clearly state under the tab, "Information on Samples", samples can be as small as 2x2 as some of our vendors only supply us with small pieces to cut samples. Our choices are a 2x2 sample or no sample. We choose to send samples over nothing.


