The Horeca Store IncReviews of thehorecastore.com

Amazing prices and custom services. We will purchase again for our next location.

Rebecca made my experience very nice. She recommended me a number and my coffee machine works great now.

The Horeca Store has been phenomenal and getting all of our items needed for our new bar. And even when we had to hold off on shipping, they worked with every month us since we had issues with our renovation. Rebecca Taylor and the purchasing team have been phenomenal working with us to get all of our equipment shipped into us in a timely fashion. They kept us in the loop with every delivery, worked with us on a broken piece of equipment, and just kept up with everything that was going on. We would go to them again if we needed more equipment.

Rebecca was very instrumental in making sure that the ice machine was delivered and she kept me updated on everything that was happening with the delivery!!

Customer service was good. Flexible payment plans. Equipment was delayed a bit but overall good service

Great service

I am the property manager for a facility that has been without refrigeration for over a month thanks to Horeca. We paid over $15,310+ in full with the promise that the delivery would take approximately 2 weeks. We are now almost 40 days later with no confirmed delivery date, reliable tracking info, and no confidence that the equipment will arrive in time to meet the needs of our facility. This is no minor inconvenience. Our facility has been operating for over a month without refrigeration and we have an upcoming event for over 100 people. The continued lack of refrigeration is creating serious operational issues and has put us in an extremely difficult position. What makes this situation even more concerning is what I have since learned regarding the seller's status as a TRUE equipment dealer. The Horeca Store is not an authorized TRUE dealer, which raises additional concerns about the purchase, the fulfillment of the order, and the support available for the equipment we were sold. Throughout this process, we have repeatedly called, texted, and emailed trying to get basic answers. We have been given delivery estimates that came and went, promises that someone would follow up that were not fulfilled, and conflicting information about the status of the shipment. At one point, we were told the equipment was ready to go, only to later learn that it had not even been picked up. We paid more than $15,310+ in full and on time, based on the expectation that the equipment would be delivered within the timeframe we were given. Instead, we have spent more than a month trying to get answers about an order that still has not been fulfilled. At this point, we no longer want the equipment. We are formally requesting a full refund of the $15,310+ paid. I am asking someone in senior leadership at The Horeca Store to take ownership of this matter immediately, contact us directly, and process the full refund without further delay. We have been more than patient. The facility has gone more than a month without the refrigeration it needs, an event with more than 100 people is days away, and we cannot continue waiting on uncertain delivery promises. We paid in full. The equipment was not delivered. We are requesting our money back. Please resolve this promptly and professionally.

7/15/26 I paid in full $15,310.00+for TRUE Commercial Refrigerator and Freezer. Money had to be in that day in order for the following Friday delivery of Freezer with Refrigerator to follow in 2 weeks. It’s now August 19 and despite dozens of calls, texts and emails nothing has been delivered. Mark has not answered a single call since purchase and Rebecca was assigned for logistics.In spite of my multiple requests for confirmation of delivery and tracking information, all I get is “give me some time to find out..” I have called almost daily for an update with no success. 8/12 I was promised everything would go out 8/18 a promise of no more delays…She did not follow up Monday for confirmation that things were set to go, did not check Tuesday to see if the shipment went out , and today she had still not followed up until I called, her response…give me some time to find out….well nothing was picked up, items were not ready to ship, no one worked today at shipping… I have repeatedly asked for the phone # so I could call and do her job for her…response…I’ll have to call logistics to see if I can give you that number…It was critical for me to pay on time so items would be quickly delivered….well 36 days later I have no product. The facility where items are to be delivered to have had NO refrigeration for over a month. The critical timeline for this purchase from The Horeca Store verses any of the 6 other companies representing TRUE was the promise of delivery within my timeframe. Friday I have 100 guest coming for an event and yet no confirmation of delivery! NEVER order from this company!!! Many times in order to get Rebecca to answer a call, I had to use other staff members phones so she would take a call she didn’t expect was from me…