TheMacMerchant.comReviews of themacmerchant.com

TheMacMerchant.com reviews

Showing 21 reviews with 1 star · Clear filters

Zoe P.
Posted Mar 18, 2021
DO NOT SHOP HERE
Completely ignored my requests for a return. Their return policy is fake.
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chris B.
Posted Mar 4, 2021
NEVER AGAIN
Awful service! I waited 15 days for the product that I ordered to arrive after they said it was “lost in transit.” When I finally received the order, I found out they sent me the WRONG GENERATION. I’ve emailed them 3 time after they sent me the wrong order and still haven’t received an email back. Now I’m stuck with a product that I paid $55 for which doesn’t work. I’d give them zero stars if I could.
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Justin V.
Posted Feb 18, 2021
Terrible customer service and product…
Terrible customer service and product was a pile of garbage
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Javier I.
Posted Feb 11, 2021
Stay away
The Apple TV I bought came in a plastic baggie. After 3 h trying to get it to work, I gave up. It was obviously faulty. I emailed right away requesting a return, but after a week am still waiting for a response! Stay away from this merchant
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N R.
Posted Feb 3, 2021
I never received the merchandise.
I never received the merchandise.
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Diana W.
Posted Jan 16, 2021
Took my money and never received my…
Took my money and never received my order or a refund. Emailed several times and have had no response.
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Samantha N.
Posted Jan 12, 2021
Didn’t work and no response to my emails!
Didn’t work and I have NO response from The company! Pathetic!!!
Response from TheMacMerchant.com· Jan 12, 2021
Hey Samantha, We went through our email and there are no notes from you. Please ensure you have written to the address [email protected]. We have found that many times people leave out the "the" in the email. We test all of our AirPods when we ship, so more than likely it is a simple swap with the correct generation. Please send us a note as we are happy to help.
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Brock O.
Posted Dec 24, 2020
I ordered an iPad on dec 1st
I ordered an iPad on dec 1st. It said expedited 1-3 day shipping, so I expected it to be delivered before Christmas. I’ve emailed them 4 times. 3 times to get an eta or to figure out a solution. 1 time asking for a refund.....still no response
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