TheMacMerchant.comReviews of themacmerchant.com

TheMacMerchant.com reviews

Showing 21 reviews with 1 star · Clear filters

Richard S.
Posted Nov 22, 2020
No respond to emails
I have sent three email requests for return via their recommended process. NO response. I need an exchange on an accessory that I incorrectly ordered.
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Michael W.
Posted Sep 4, 2020
Sent two emails to two different email…
Sent two emails to two different email aliases and never received a response.
Response from TheMacMerchant.com· Sep 8, 2020
Hey Michael, We are sorry you are having an issue getting in touch with us. We only have one e-mail address for order inquiries and it is [email protected]. We don't see any record of a note from you and would love to help out. Please contact us at [email protected] and we will sort out any issues. Thanks - TheMacMerchant
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Michael L.
Posted Jul 29, 2020
Still waiting on product
Still waiting on product
Response from TheMacMerchant.com· Aug 4, 2020
The buyer is located in Melbourne Australia with our business being located in the United States. With the current Covid crises, shipping times are extended and delivery times impacted beyond our control. We shipped the buyers item the same day they ordered.
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Jesus
Posted Jul 12, 2020
ORder
ORder: 19-05270-60789, 3 weeks waiting and never sent my Macbook. They said that they had to replace the battery, then they ignored all my message so I had to open a claim to get the refund.
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Aneha K.
Posted May 18, 2020
Wrong airpod
We were given the wrong airpod and have yet to get a response back for correcting the mistake.
Response from TheMacMerchant.com· Jun 2, 2020
The buyer was contacted within 1 business day of which they purchased the wrong generation Airpod. We offer free returns and gladly offered to take back the Airpod for a refund or exchange with the correct generation
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