ThemindscapeReviews of themindscape.com

Wonderful experience; it felt very professional, and the doctor took the time to answer all of my concerns and questions. The process was quick and easy, and the online dashboard is wonderful, very informative and easy to use. I HIGHLY recommend using The Mindscape!

I made the switch to Mindscape 6 months or so ago from my last program which was lacking with customer service, poor quality of medication and limited support by program platform. I’m so glad I made the switch to Mindscape because I have experienced a huge improvement with medication consistency, customer service, provider appointments and platform access and fast shipping and easy navigation to access my information and billing info. I have been contacted directly by staff when I had a question and honestly I have felt like every person who has contacted me, whether it be support team or provider actually cares about me as a person and I love the Mindscape blog articles and suggestions to make the experience more beneficial such as tips for taking the medication to work more effectively, explaining the science behind the benefits of this medication, and other studies with how ketamine works to help with neuro plasticity. On the rare occasions that I had any type of issue to need help with, this program personally ensured that it was addressed and I couldn’t be happier with this program and how it’s been continuously improved and the website/dashboard gives me more access to update information such as billing details, refill date, tracking info and to request provider consult and I especially love that I can order both nasal spray and troches to make this medication really work for me more than it has anywhere else before now! Solid choice to make the switch to Mindscape!

Very compassionate company. Just had a couple issues booking initial appointment but it was quickly resolved by the owner himself!

By far the best experience of my life. After years of struggling to find the right ssri I felt lost and hopeless. Ketamine treatment has given me a life I only dreamed of. Its a miracle after 16 months of treatment I feel like ive got a new lease on life. Thank you to the whole mindscape team!!!!!

Mindscape is a “profits over patients” scam. Initially they prescribed the wrong medication and have “ghosted” me since 13JUL. I can not recommend or advise anyone to use this “so called” company. Simple drug dealers in lab coates in disguise. Stay far away from Mindscape as the Drs, Nps and customer service are a complete joke in the medical industry. Not worth the time or the money for a scam that their website advertises as “always their for their patients. If you have experienced similar results, please contact your state’s Attorney general with a viable complaint and save any admissions of guilt they may have sent you via email. This is certainly not how a medical professional should treat patients and certainly shouldn’t be allowed to conduct business in the US.

My Experience with Ketamine Therapy Ketamine has truly been life-changing for me. I have been prescribed it for about a year, and the improvement in both my physical and mental well-being has been remarkable. Nearly ten years ago, 1 was involved in an 18-wheeler accident, and I continue to live with chronic neck pain. When I take my prescribed ketamine, my pain level consistently decreases from approximately an 8 out of 10 to a 1 or 2, allowing me to function much more comtortably. Beyond pain relief, ketamine has had a profound impact on my mental health. It helped me recognize that I had been struggling with depression more than I realized, and it has significantly improved my overall mood and outlook. It also helps reduce feelings of anxiety and keeps me from becoming as overwhelmed during stressful times. Overall, ketamine has made a meaningful difference in my quality of life by helping me better manage chronic pain, improving my emotional well-being, and allowing me to navigate daily life with greater ease.

I’ve been with Mindscape since around March, and unfortunately my experience has been frustrating enough that I’m considering canceling my subscription and returning to a previous ketamine provider. I’ve tried three different providers over the years, and Mindscape has been the most difficult to work with from a customer service standpoint. My first negative experience happened when I initially signed up. I was scheduled for an appointment at 2:00 PM MST. I live in Arizona, which does not observe daylight saving time, so during part of the year Arizona shares the same time as California. Apparently there was some confusion with the scheduling, because what was listed as 2:00 PM MST was actually treated as 1:00 PM Arizona time. I missed the appointment and was initially charged a $160 no-show fee. To their credit, they eventually acknowledged the mistake and refunded me, but it left a poor first impression. Since then, I’ve found communication to be slow and inconsistent. It’s often difficult to get a response from support, and medication processing and shipping routinely take longer than expected. My most recent issue has been the most frustrating. I’ll be traveling out of state next weekend for the funeral of a close loved one, so I used the portal’s early refill option. The portal showed my refill date as July 3 and indicated that I was eligible to request an early refill on June 26, which I did. After submitting the request, I noticed the prescription status had been changed to “On Hold” with no explanation. When I contacted patient support, I was told that the provider from my previous appointment, where we switched my treatment from troches to a troche plus nasal spray combination, had instructed the pharmacy to hold the prescription until June 30. As far as I’m aware, there was no clinical reason for that delay. During that appointment, I specifically remember the provider telling me he couldn’t see when my last refill had been, which surprised me since I assumed providers would have access to that information. It seems likely the hold date was entered in error. I explained the situation to patient support and asked that someone look into it. I also reached out directly to the founder, who publicly emphasizes helping resolve customer issues. It’s now been 6 to 7 hours with no response, and because it’s the weekend I’m not optimistic that anyone will address the issue before my travel plans. At this point, the repeated communication problems, scheduling issues, and prescription delays have made me question whether it’s worth continuing my subscription. I genuinely wanted this provider to work out, but after multiple avoidable issues, I’m seriously considering switching back to one of my previous ketamine providers.

I've had nothing but good experiences with mindscape. I had a small hiccup with an order, but the owner Eiad personally called me and respectfully corrected it. I've used BetterU and Mindbloom, and while I love Mindbloom's audio library, if you're looking for self-help on your own terms I can't recommend this more . The product is great, customer service top notch.