Poor
19 reviews
The Norse GroomingWe're beard aficionados whose #1 job is to offer men a high-quality product that'd help them get their confidence back by making their beards healthy and thick. A great variety of products at reasonable prices is part of what we want to give our men community. Plus a very complete range of posts on our Beard Growth Blog that can help you reach your beard's full potential.
The Norse Grooming (thenorsegrooming.com) has 19 customer reviews on Consumer Courier, with an average rating of 2.1 out of 5.
19 approved reviews, newest moderated first
Kimberley M.
Posted
Ordered beard serum on October 1st it is now the 27th and have yet to recieve the order, eventhough they have been paid. Emailed numerous times with no response or refund. Will be contacting BBB
Stefan C.
Posted
My order was placed several weeks ago now with no shipping update or delivery. I've tried to contact the support email multiple times, with no response (this isn't the first time). Hoping I eventually get my order (or a refund). But unfortunately, this will likely be my last time ordering from Norse.
Guillermo M.
Posted
Very bad company, not costumer service at all , place my order on 12/30, they created a shipping label and was cancelled, still I'm waiting, sent different email request for my money back and of course it's not responding, be careful when you buy from this company, not good
Ted D.
Posted
First, they claim 2 to 4 day shipping. I ordered on November 13th, didn't receive it untill the 21st. Second, my order was short, I didn't get everything I paid for. I emailed them numerous times about my incomplete order, but they REFUSED to respond. I feel like I'm being ripped off! Buyers BEWARE! Very very very poor customer service, and incomplete orders. Reporting to BBB.
Brent B.
Posted
It's been 6 days since I paid money that I work my butt off for, for a product that hasn't even been processed yet much less shipped out. And of course they give no updates, no communication at all. In fact they make you sign on to another app just to find out the product hasn't even been shipped yet. They claim 2-4 day shipping but 6 days later they haven't even sent it. I'm so beyond irritated. This is absolutely unprofessional and pure laziness.
Response from The Norse Grooming· Nov 19, 2024
Hi Brent, Hope this message finds you well, We had an error in the system, your order had a delay, sorry about that. We did get back to your email explaining the situation and the shipping fee was refunded. No reason to get irritated. Have a good day, Ana Burton
David D.
Posted
Never received the full order. Customer service does not reply. I like the product but if you send your money you may never receive your order. Don’t expect customer service to respond.
Response from The Norse Grooming· Nov 5, 2024
Hi there David, We have requested information from you but have had no success. Please reach out to [email protected], and we can help you sort out your problem.
Brian
Posted
Customer service never responds and I never received my product or a refund
Response from The Norse Grooming· Nov 5, 2024
Hi Brian, we have requested more info to help you fix this issue but no answer. Please provide us with your order number or full name and we can help you with your problem. Make sure you are messaging [email protected]
Master R.
Posted
Just got my beard growth oil in, has no scent besides a faint vegetable or canola oil smell. Very weird considering the oils and ingredients it claims to have do give off smells. Not sure if I even feel safe using this product.
