Ruthjean M K.
Posted
Ridiculous Return Policy.
I ordered for the first time some products that they offered. 2 of the products ( Chewable treat & Probiotic Vitamins) were reject by my dog. But in the first place, I have to open both container/package to be able to give it to my dog. But their returned policy says " only unopened product are eligible for return". How would I know if my dog like their product or not, if Im not able open the package/container, to be able to give it to my dog. My dog CANT READ AND DECIDE IF ITS GOOD FOR HIM OR NOT BY JUST SHOWING THE PACKAGE! I emailed them but I can only get a refund for the unopen. I ordered 2 each to avail for the discount, now I only get a refund for 1 each unopen and the open one which not even 1 item ( tablet/ stick) was taken cant be return or refunded. As I said to them in the email, I will dispute the charges in CCC and also file a complain to the Depattment of Consumer Affair. I hope this review useful enough. I gave them 5 star for fast delivery but not on their Return Policy.
Response from PetLabCo.· Dec 16, 2025
Hello Ruthjean, Thank you for sharing your experience. I’m sorry to hear your pup isn’t a big fan of our chews. Our return policy—which is available on our website—states that only unopened products are eligible for return. At this time, we do not offer a money-back guarantee. That said, we do understand that every dog is unique, particularly when it comes to taste preferences. For pups who may be a bit picky, many pet parents have found success by offering the chews with a little xylitol-free peanut butter, wrapping them in cheese or a thin slice of their favorite meat, adding a bit of plain yogurt, or mixing them with their regular food or a favorite treat. We’d love to take a closer look at this and learn more about your dog's experience. Could you please share your order ID so we can locate your account and assist further? Best Regards, PetLabCo.