TherapyNotes, LLCReviews of therapynotes.com

The customer support person, Kay, went above and beyond to help me find a way to resolve my issue. Thank you, Kay! This is why I continue to use Therapy Notes !

Therapy Notes continues to impress me month after month. Their product is incredibly easy to use and when I have a question, any question, their staff is able to help me and solve it quickly on the first call. Their price is extremely reasonable. I highly recommend them to anyone looking for an EMR.

The personal, polite, helpful and efficient support with follow up that I received from Kristy O from the team at TherapyNotes when I needed help with my PCI attestation was typical of my experience with TN. The customer service is just more direct and responsive than other online services.

Ella from merchant services was very pleasant and helpful for me with a topic that was intimidating and challenging when I was trying to sort it out alone. Very grateful!

I have been using TherapyNotes for over five years, and their customer support has always been outstanding. Every representative I've interacted with knows the product exceptionally well. During the United Healthcare (parent company of Change Healthcare) hacking incident, they worked tirelessly to help us get back on our feet with billing and receiving payments. Highly recommended.

Kind, patient, quick after hours help with good communicator!

Therapy Notes is a fantastic product with excellent customer service!

Eduardo (Eddie) was amazing! I have been having a problem getting the process to bill traditional Medicare worked out. I have talked with others at Therapy Notes and Medicare numerous times without resolution. I called to talk to someone about the ERAs, and Eddie saw that Medicare had used my individual NPI rather than the group one. I had corrected the ERA, but there was another step Eddie identified that still needed to be completed. He is so knowledgeable, and he went beyond what I was asking to catch the problem. I cannot express how impressed I am with his work ethic, as well. He walked me through every step. He made this experience so awesome for me. And, hopefully, the billing problem will be resolved, and I can get paid. I really cannot say enough positives about Eddie! I have always been impressed by the staff at Therapy Notes, but Eddie has blown everyone out of the water!!!! Thank you, Eddie!