Excellent
3,113 reviews
TherapyNotes, LLCTherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on Consumer Courier, with an average rating of 4.9 out of 5.
3,113 approved reviews, newest moderated first
Manesha R.
Posted
The support representative I spoke with was warm, friendly, professional, and helpful. While we were not able to solve the problem over the phone, she gave me steps to solve it on my own in a more expedient manner. She wrote out instructions in an email while we were on the line and sent it to me.
Judith P.
Posted
Support person was right on and helped me solve the problem I was having.
Kristin T.
Posted
Customer service works great! I call every time I have a question that needs to be answered in real time. So far therapy notes is making billing and note taking so much easier.
Rosana M.
Posted
I called about an unusual billing situation and felt overwhelmed as to how to solve it. I called on a Saturday and my representative knew exactly how to address it and did so quickly, also sending a follow up email with directions on how to do this in the future. My monthly fee is worth every penny for this kind of customer service!
Happy C.
Posted
TherapyNotes support staff is patient, thorough and capable. Even if I have to wait in line to get support, I never worry because I never feel rushed once I'm on the phone. My only gripe is that the video call platform doesn't have the best connectivity. I highly recommend TherapyNotes for small practices.
RICHARD D.
Posted
The support staff is amazing. Very kind and very helpful in explaining how to use the technology
Terri H.
Posted
Therapy Notes is designed specifically for psychotherapists/counselors, so they speak my language, and I do not have to wade through options directed at a medical staff. But what makes Therapy Notes truly shine is their customer service. They are available every day with very little waiting. Additionally, they are knowledgeable and extremely helpful.
Brooke G.
Posted
The customer support I received from Iyannah at TherapyNotes was fantastic! She was prompt, thorough, and supportive. Thank you for your time!
