TherapyNotes, LLCReviews of therapynotes.com

I love Therapy Fuel! Having so many tools in one place, from scheduling and documents to messaging and session notes, has been incredibly helpful for managing my practice. Scribe is especially valuable because it works for both telehealth and in-person sessions, allowing me to focus more fully on my clients. I still take a few notes manually, but they are quick little jots, and it really does make it possible to focus fully on the clients rather than trying to be present and document at the same time. Their customer service and tech support deserve special recognition, with a special shoutout to Erica C.! She was responsive, patient, and persistent. During our call, my phone kept switching the audio to my headphones, and she kept calling me back while I was trying to get everything resolved before my next session. Erica, I truly appreciated your kindness and follow-through! My biggest wish is for Therapy Fuel to enable Scribe for intake sessions. Clients often share important information in conversation that they don’t feel comfortable including on a history form, particularly around trauma or substance use. Being able to record and transcribe that conversation would help me stay present, maintain eye contact, and build rapport instead of trying to capture everything on a clipboard. I’d also love to see the intake documentation translate clients’ history-form answers into clear, clinically appropriate language that supports insurance documentation while preserving their meaning. Currently, those answers seem to populate almost verbatim. Overall, Therapy Fuel has been a wonderful addition to my practice, backed by a team that makes me feel supported. Adding Scribe for intakes would make an already helpful product even better!

Therapy Notes continues to prove that they were the right choice for our Behavioral Health practice. It doesn't matter if you call, or email they are always attentive to our needs. When issues come up and get lost in the FAQ's no worries they are there to direct you to where you need to focus your request on in the chart.

It's a very well thought out platform for documenting therapy sessions, maintaining your clients' electronic health record, and accepting credit cards and insurances. They also have great customer support and fast and professional technical support.

Therapy Notes has incredible tools to make running my own practice as seamless as possible and also very comprehensive and phenomenal customer support. Highly recommend

TherapyNotes was very responsive to my needs, fixing a problem that had occurred during an update to software to many Mac/Safari users. I sent in my ticket for the problem on Tuesday evening, and the next morning I received an email from TherapyNotes that they had fixed the problem. And indeed, they had.

Everything I needed to start up my private practice. Anything I’ve needed help on, I have been able to quickly get in contact with a friendly and knowledgeable service agent over the phone.

The representative was so kind knowledgeable and amazingly patient. I really understood how to do it and felt so supported.

Incredibly prompt response to my need. Very friendly customer interactions.