TherapyNotes, LLCReviews of therapynotes.com

Starting up my own office requires answers to lots of questions. I've found the TN people to be pleasant, professional, patient, and helpful every time.

I have used Therapy Notes for more than 2 years. I love working with the team at Therapy Notes. I rated them as a 4 because there are a few things I would change about the portal and the notes. However, the support is out of this world! I trialed other EMRs and the wonderful support is what sold me on Therapy Notes. There are tutorials on everything and the support staff is so helpful. Someone will walk you through anything you are having trouble with. They also follow up calls with step-by-step, clearly written, instructions. I rarely have had to wait on hold and emails are returned quickly, usually within hours, always within 24 hours.

The customer service representative, Jules, was able to assist me with my question and navigate me through the entire process efficiently. She was professional and affable and encourages me to continue using TherapyNotes for EHR purposes.

I was worried I’d never find a billing program that could handle our special needs for insurance, private pay, and state-paid clients. We also needed the ability to pull custom reports to check data entry accuracy. Immediate response from their excellent tech support provided all the answers I needed to accomplish it all. Wow!!

Jess provided me with excellent customer service. Not only did she help me resolve my issue, she was patient and polite.

I had difficulty logging in utilizing the two factor authentication and TherapyNotes customer service was extremely responsive and genuinely helpful. I appreciate their efforts and plan to be a long-term customer!

Customer service is outstanding: knowleadgeable, resourceful, patience, clear communication, and in a time manner. Wow.

The Therapy Notes system is a great product for tracking patient information, appointment scheduling, billing, and more. But the Therapy Notes SUPPORT TEAM is amazing! In 40+ years of dealing with Customer Service staff across a variety of industries, I have never received such a consistently high level of service from support staff. They are always pleasant, professional, and patient. They are incredibly knowledgeable about their product and the industry, and willing to take whatever time it takes to address all questions thoroughly. Their follow-up is equally impressive with very detailed emails documenting what was covered in the call, and providing articles and links to other helpful resources on the topics covered. KEEP UP THE GREAT WORK Therapy Notes Support Team -- it is both recognized and appreciated!