Excellent
3,113 reviews
TherapyNotes, LLCTherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on Consumer Courier, with an average rating of 4.9 out of 5.
3,113 approved reviews, newest moderated first
Lindsey A.
Posted
After reviewing all the EMR systems for psychotherapists, our group practice decided Therapy Notes was the best suited for our needs. We made the right choice! The customer service is beyond helpful and quick, templates for documentation are great, and the billing/insurance process makes our jobs so much easier! Only thing that needs some updates is the intake paperwork & portal process which can be very confusing to clients to navigate.
jocelyn N.
Posted
because customer support responds in almost "real time" no matter how many times I requested help.
Lynn P.
Posted
I have been using TherapyNotes since 2014. The program is user friendly and all of my practice needs are in one place--from intake to progress notes to billing and accounting. The best part of TherapyNotes is the phenomenal customer service! In all of the years working with them every customer support specialist has been friendly, professional, and extremely helpful! I have never been disappointed!
Sandra C.
Posted
I appreciate and value the knowledge of the Support Staff who I frequently rely on to teach me something new about TherapyNotes. TherapyNotes has been a marvelous asset to my practice and when I don't have the time or energy to look something up or figure out how to do something, an email gets it done very quickly. As I keep learning my way around TherapyNotes I am more impressed with its thoroughness. Most of all, I appreciate the accessible staff that solve my administrative practice issues so I can focus on my clients!!
Ken
Posted
I am so very satisfied with Therapy Notes. They have gone to great lengths to create a software system that is geared towards the solo private practitioner like myself. I spent over three years unsatisfied with another company (who recently got a two star review from me but will not name them here) for they continually raised their rates while making less of the functions available to use. Therapy Notes customer service have been outstanding. Hope and Ashley to name two of the staff that have helped me get up and running are friendly, knowledgeable and patient. As I get more comfortable with this software, I will certainly be back to write an updated review of my experience. All I can say is if you are a therapist seeking some ease and convenience, I highly recommend trying TherapyNotes out. My one and only request is there is a smart phone app coming soon.
Ashlie
Posted
I had an issue with billing, and it was a user error. :) But, they were able to help me without making me feel dumb or judged for not knowing the terms. Very friendly and helpful.
Madison L.
Posted
Therapy Notes has been a very easy platform to follow and the customer service agents go above and beyond to help you. They are committed to providing a HIPAA compliant platform that is easy for providers to follow.
Dr John G.
Posted
I needed help with a password issue. In a world gone crazy (March 2022) it was heartening to speak to Brian at TherapyNotes and get an immediate solution. The human touch and real person on the end of the phone line is so important. This is not unusual in my contact with the team there. They are consistently helpful. Thank you
