Excellent
3,113 reviews
TherapyNotes, LLCTherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on Consumer Courier, with an average rating of 4.9 out of 5.
3,113 approved reviews, newest moderated first
Michelle M.
Posted
No matter when I call or who I speak to the customer service rep is always helpful. They will always explain what you have questions about and give you great direction. I always leave the call feeling a bit more knowledgeable and confident.
Response from TherapyNotes, LLC· Mar 24, 2021
Michelle - Thank you for your review! We really appreciate the kind words for our Success Team!
John F.
Posted
I had been having weird technological issues with the TherapyNotes video platform. I reached out for help, and got paired with Ryan P. Ryan was patient, an excellent listener, and helped problem solve the glitches I was experiencing. He also got his colleagues involved due to the weirdness of my technology issue and I heard back almost immediately from a supervisor who also wants to work on the problem. Great customer service!
Response from TherapyNotes, LLC· Mar 24, 2021
John - We really appreciate your detailed review! We are happy to hear that our Success Team was able to help resolve your questions!
Mark M.
Posted
Customer support is great. They really work on problem-solving. If there is not an answer, they would offer it to the development team to work on. I feel they listen.
Response from TherapyNotes, LLC· Mar 24, 2021
Mark - Thank you for your kind words! We really appreciate the review!
Marangar
Posted
I'm really impressed with what's going on here. Thank you for that.
Response from TherapyNotes, LLC· Mar 24, 2021
Marangar - Thank you for your review!
Mary S.
Posted
Therapy Notes' customer service is always so helpful and knowledgeable. Their software is thoughtfully crafted to meet the needs of therapists in a sound and ethical way, making it user-friendly and comprehensive.
Response from TherapyNotes, LLC· Mar 24, 2021
Mary - We really appreciate your review! Thank you!
Ivy L.
Posted
When I read that customer service reps at TherapyNotes are called "customer SUCCESS representatives," I thought, "Okay... let's see!" I am pleased and delighted to share that these people are, indeed, dedicated to customer success. The software itself is incredibly intuitive. I've been "doing" psychotherapy for 20 years now, and this is the first software I've encountered that is User Friendly. When I called looking for assistance with the billing aspect of the software, the representative (hat tip to Nicole!) not only knew her software, but also the requirements for getting information to/from other agencies. This product EXCEEDS my expectations. Looking forward to a long, healthy relationship with them.
Response from TherapyNotes, LLC· Mar 24, 2021
Ivy - Thank you so much for your honest and detailed review! We are so happy to hear that TherapyNotes has exceeded your expectations! Thank you!
Melissa W.
Posted
Therapy Notes is always so quick to help me. Their response is quick and easy to understand and execute. I have used all methods of communicating (chat, phone, and email), and every time I am helped quickly and efficiently.
Response from TherapyNotes, LLC· Mar 23, 2021
Melissa - Thank you for your review! We are so happy to hear that you feel supported by our Success Team!
Sherri
Posted
Switching over to TherapyNotes has been such a smooth transition. The customer support team was so helpful and making sure I was set up. The features are easy to use and now they have included telehealth as part of my subscription. I can do everything literally from one platform and receiving direct deposits from payments taken has been seamless.
Response from TherapyNotes, LLC· Mar 23, 2021
Sherri - Thank you so much for your review! We are so happy to hear that your transition to TherapyNotes has been an easy one! We look forward to working with you!
