TherapyNotes, LLCReviews of therapynotes.com

Very satisfied with Therapy Notes! The program is user friendly, intuitive, and pleasant to work with. I have been especially pleased with the quality of customer service. I would recommend Therapy Notes to any provider looking for a Practice Management software.

We have always been and appreciate the ease and expertise of Therapy Notes! We looked and did our due diligence at every level! They are above their field at many level and also customer service is great!

hola mellamo ariel

The technical support I received was excellent. The Customer Success Representative patiently put a great deal of time and effort into helping me.

Therapy Notes offers an ease of use and is very operator friendly. By and far the best part of Therapy Notes is the customer service dept! I greatly appreciate the consideration of how they hold a value on my time and need of response when I am in the middle of working on something and need their help. The response time is top notch and thankfully I don't have to sit on hold waiting endlessly for either help or a call back. My longest response wait time so far has not been above 2.5 minutes. It's great! They are thorough with their answers and fast. I cannot say enough about how pleased I am with the product as well but mostly with customer service!

I love this Program. This is the third one I have tried since opening my business and it is the best. The customer service is amazing and everyone is patient and helpful. Great program.

My practice has operated much more smoothly since making the switch to Therapy Notes. Previously I used another popular electronic billing and charting software that did not have the features TN does, but that was harder to navigate and significantly more expensive. I also paid separately for online scheduling, which I no longer have to do. TN has worked beautifully on all fronts - charting, scheduling and billing.

I have never worked with a system this useful before! I have worked for agencies for 10 years and always dealt whatever archaic system they opted to use.That usually meant using a system more tailored to medical staff than therapists. But this system seems to have been designed by therapists for therapists. I can't say how much I love the To-do reminders. It makes it so easy to ensure my client's are getting good quality care, that I'm coordinating with PCPs and other providers, and that my documentation is current. I'm very grateful. Since beginning private practice, I feel completely bombarded with the confusing world of billing and insurances, and this means I am constantly hitting up the support center. Their staff follows up with timely emails and phone calls and I'm never made to feel silly for asking questions. They give great feedback that is easy to use and are always polite and patient. TherapyNotes currently contracts with Ignite for processing credit card payments. Ignite is horrible and I wouldn't recommend them. When I advised the support center of my troubles, they were sympathetic and shared that they were considering a different company for that service. They were fully receptive to my feedback. The only other thing that would make this system better is if it sent clients assessments tools (PHQ-9, GAD-7, MDQ, etc.), upload them to the client's file, scored them, and tracked changes. It would help inform my practice and give me great data to use for research!