The Recovery VillageReviews of therecoveryvillage.com

The staff cares deeply about patients and their well being. They explain everything beforehand and throughout treatment as far as financial requirements go. Family sessions are incredibly helpful and outpatient services are set up before finishing treatment.

This place might be great for people with money who don't want to interact with the hoi polloi. Poor need not apply. This doesn't necessarily mean that this place is bad, but it's definitely not in the biz of helping people. They want your money. The end.

STAY AWAY FROM THIS PLACE THEY ARE INSURANCE SCAMMERS!!!!!!! No stars this place will take advantage of the vulnerable please never send a loved one here.

Lisa is a RUDE person and CAN and WILL close the chat without your consent AND disable your chat feature! SHE IS NOT TO BE TRUSTED!!!

very bad they are involved in the business of collecting and selling your data!! start away from this business. once they have your data there is no turning back. they aggressively try to label you a drug addict so they can turn profit out of you. just run away from this company, use another company but not this one please.

I've never been the type to write reviews although my horrible experience here has compelled me to. I called admissions trying to go to the Recovery Village in either Colorado or Orlando Florida. When I was approved; the admission team told me I was covered 100% only if I went to the Columbus Ohio location. I live in Texas so I really did not want to go to this location because it makes no sense. They told me I had 48 hours to get on a plane or I wouldn't be covered by the single term lease agreement my insurance offered and even tho I pleaded to go to the Orlando location (because I have a friend who lives there) they insisted they had "the best treatment plan" in Ohio and refused to let me go anywhere else. I unfortunately made the mistake to take their word for it. Upon arriving the nurse checked in my prescription meds (I'm prescribed 4mgs xanax a day) when signing the nurse did NOT inform me these medications would be destroyed. When I left the facility because it was so terrible during detox they refused to give my meds back and insisted I was informed it would be destroyed despite the fact I was not. When I explained how dangerous my withdrawals could be and that I could have a seizure, as I was leaving, they went back in and check if I could have it "with the doctor" and then refused again. Suspicious that they did this considering the fact that they said "they destroyed them" I've been to another treatment place that did not destroy my prescription so I do not see why the insisted to do this and now worry I will have a seizure or painful withdrawals. I was here for four days. It used to be a old persons care home so it's a horribly boring building that looks like an office. There was only 8 other patients there (even tho it could house around 70), because the place is that terrible. And during the four days I was there, 2 people discharged bc they hated it. Almost all of the other very few patients there told me they hated being there, and two people told me they wanted to go to Colorado too and were pushed into going here because of the same "better treatment plan" lie. It's very obvious they are just trying to fill space at this facility because it's so empty and it's their worst location. When I wanted to discharge I had to talk to staff for four hours of them saying I shouldn't leave and pretending they were not doing that. They all used rude tones of voices, all condescending and saying I would relapse, and the person who was assigned to be my therapist even accused me of just wanting to use heroin and that I didn't want treatment because "they didn't have a pool or other amenities promised at the other location " yes, if I'm told there are going to be nice things somewhere and there isn't, of course I'm going to be mad. You get 3 15 mins calls a week. That's it. My roommate said she'd been there 24 days and didn't leave the building once. Group therapy was a joke, the guy just read stuff off a paper. Oh and they didn't tell me that every hygiene product or make up must be new or you can't have it. So I didn't get to use any of my stuff. Also they constantly search your room; flip your mattress and dig through your stuff. I've been to places that let you have a lot more call times, that don't have an admission team that LIES about amenities. This company just wants your money! They do not care about your interests. Go somewhere else that's more relaxed and actually has something to do. My last rehab was heaven compared to this place. Would not recommend to anyone.

This was the worst experience of my life. 1. The place is filthy. When it rains the downstairs floods and the mold is terrible. They say “luxury” accommodations, but it really is just an old motel. When I was there, there were 3 people in many of the rooms. I had a private room and they kept asking me to accept a roommate. 2. They do not offer the programs that they rave about on the phone. There is no equine experience. No pool (they even took away my bathing suit when I got there!). They informed me that I didn’t have to do AA and that the “smart program “ was available. Well, they shove AA down your throat. When we wanted to have a Smart Program meeting it was like pulling teeth to get the guide. I am a woman in my sixties and I was assured that there were many people close to my age there. Not true, most of the population are teens and 20’s. 3. They have little medical knowledge on treating certain addictions. I came in with an addiction of Klonopin and Ambien. They cold turkeyed me and I was dizzy and disoriented for months. I was given a dosage of Gabapentin that is far below the recommended dosage. 4. The food is inedible. We were served canned vegetables, boiled down to much and mystery meat. I wouldn’t serve their food to my dog. I spoke to the nutritionist twice. He finally admitted to me that he was bound up by a budget and there wasn’t much he could do. 5. Counseling services 😱. I only saw my counselor 2 Times outside of group. During group each morning one young man took over all of the time. Waste of all of our time. 6. The doctors threaten you when you don’t agree with them. I left after 2 weeks. I rehabbed by myself, at home. It was the hardest thing to do, but their environment was not working for me. I am angry that this place still exists and is taking money from people. Actually, most of the younger people were court ordered, so I guess that is working for them. 7. I was private pay, up front. After I left in the middle of the program we expected to be reimbursed for the remainder of the time. Not according to them! It took my husband 5 months of writing numerous disputes to our credit card company to receive our refund. BUYER BEWARE!!!

It was like a punishment that you never want to do again, if you catch my drift. Best punishment ever!!!! Just keeping it real Almost a year sober now.