Excellent
326 reviews
As the premier provider of high quality window film installation for the Spokane metro area and the Inland Northwest, Therma Shield Solar Control has been proudly serving our clients for over twenty five years with integrity and unmatched customer service. I will be personally installing your window film because I feel you should benefit from my 28+ years of window tinting experience. Don't settle for less!I believe in treating my customers the way that I like to be treated. To me, that means treating them with honesty and integrity, promptly returning calls or emails, showing up at the time and date agreed upon, and doing the best possible window tint installation for the agreed upon price. I am sure that you will be delighted with your window film installation, but if you are not--for any reason--I will work with you until you are. I back up my work with a "no questions asked" lifetime workmanship warranty. At Therma Shield Solar Control, "customer service" is more than just a catch-phrase. We specialize in flat-glass filming because automotive window tinting is very different from residential and commercial window tinting. Many of my competitors deal primarily in auto tinting and offer residential filming "on the side". I have always felt it best to specialize in flat glass window filming, and thereby offer my clients the best possible installation quality and attention to detail. Call (509) 466-3975 for your free estimate today!For your protection, I encourage you to make sure that any window film contractor you consider hiring is properly Licensed, Bonded, and Insured. Use the links on our website to check our credentials with Washington State Department of Labor and Industries, to check our Idaho contractor credentials, and our A+ rating with the Better Business Bureau.
Therma Shield Solar Control (thermashieldspokane.com) has 326 customer reviews on Consumer Courier, with an average rating of 5.0 out of 5.
Showing 5 reviews with 4 stars · Clear filters
Kevin and Jennifer K.
Posted
They were professional, timely, clean,neat and honest. I couldn't ask for more. I have referred them to two of my friends and will send their info to others. Safely is what I was looking for and the protective coating on my ground level windows will help me sleep at night. Thanks
Brian
Posted
The tint and bird deterrent film look good and do a great job at reducing glare and keeping birds from flying into the windows. My only concern was uneven cut line on a couple windows that were tinted.
Milt Miller Port of Moses L.
Posted
Very professional, on time and great to work with. Informative and directed us to the right product for the job.
Response from Therma Shield Solar Control· Feb 23, 2018
Milt, Thank you for taking the time to review us. I'm sure you will enjoy your Panorama Slate 10 for years to come. Please let us know if we can assist you in the future. Thank you, Alex and Laura
Randi J.
Posted
The product was great. Folks were really helpful and timely on things. My biggest issue is the last email exchange I received from the owner. I got a Sunday afternoon email, with a cold demand to pay and a 'threat' to charge my account on file (without my permission to keep my financial info, btw) by end of the following day. I found the tone of the email less than professional considering the work was just performed and there wasn't anything about my behavior to conclude that I wasn't timely on paying the balance. A phone call and/or a more professional email would have improved my experience.
Response from Therma Shield Solar Control· Aug 1, 2016
Randi, I am glad that you loved your decorative film, and that you appreciated how helpful and timely we were! Although unexpressed, I am sure that you also appreciated the tremendous amount of time and energy on our part that went into helping you find a decorative film that you liked, and the eight separate estimates that were generated during that process. You will note that your estimate(s) denote the payment terms as "Net on Completion". On completion of the job, at 1:30 pm on Thursday, July 28th, we attempted to contact you through your office, as well as on your cell phone, so that you could tender payment. We left you messages both places, and you did not respond. You were sent an invoice by email later that evening when I got back to the shop, to which you also chose not to respond. By the time that I sent the email on Sunday, July 31st that so offended you, over 72 hours had passed without payment which, no matter how you want to parse it, cannot possibly be considered "paying in a timely manner". I am truly sorry that you found the "tone" of the email so offensive. I wrote the email in question, and I am sure that a careful re-reading of it will show neither ill will nor "threats" on my part, but I will remind you here that I am running a business, not a charity, and that to stay in business, I need to get paid in the manner specified. Further, your explicit permission to keep your card information on file was not necessary, as it is common pattern and practice in almost all industries of which I am aware, to keep such information on file until final payment is tendered. Surely you have rented a car or a hotel room at some point? In any case, thank you for giving us the chance to improve our terms of service which now explicitly state that such information will be kept on file until final payment is made. Sincerely, Alex
Janet C.
Posted
Therma Shield, was on time, completed their work in a timely manner and kept to their estimate. Very pleasant. I would recommend them to anyone with confidence.
Response from Therma Shield Solar Control· Jun 30, 2016
Janet, thank you for your feedback. I'm glad that the Solar Gard Clear Frost was a good fit for your business. Be sure to let us know if we can help you in the future. Alex
