The Violet Vixen Reviews | Read Customer Reviews of thevioletvixen.com

The Violet Vixen Reviews | Read Customer Reviews of thevioletvixen.com

The Violet Vixen reviews

624 approved reviews, newest moderated first

Verna R. K.
Posted Nov 1, 2019
Great company!
Great company, quality products, fast shipping, highly recommend!
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Kill B.
Posted Nov 1, 2019
Horrible customer service
Horrible customer service. Repeatedly forgot to send me my items, and didn’t keep me in the loop at ALL. They only refunded me after my friend went to bat for me on Instagram and threatened legal action. Stay away from this company.
Response from The Violet Vixen· Nov 1, 2019
Very sorry to hear about your poor experience! We've got a brand new full-time customer service staff. Please feel free to reach out to us directly at [email protected] or call us at +1 (512) 666-4488 with any additional questions and concerns and we will do our best to resolve the issue!
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Mary W.
Posted Nov 1, 2019
Would never recommend this place
Would never recommend this place. The worst customer service I have ever encountered. Poor communication. Shop elsewere.
Response from The Violet Vixen· Nov 1, 2019
Very sorry to hear about your poor CS experience! We've got a brand new full-time customer service staff. Please feel free to reach out to us directly at [email protected] or call us at +1 (512) 666-4488 with any additional questions and concerns and we will do our best to resolve the issue!
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scottie B.
Posted Nov 1, 2019
Fun place to shop
They have a nice variety of clothing and household item. Their social media is very interactive and fun. I wish they would have more plus sized clothing.
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Quazaye
Posted Nov 1, 2019
I’ve had great experiences
I’ve had great experiences, and good customer service!
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Mary C.
Posted Nov 1, 2019
I've bought from them before
I've bought from them before. They take a while with their corsets, but they're GORGEOUS and absolutely worth the wait!
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Jennifer H.
Posted Nov 1, 2019
No refund for defective product
I bought boots that totally feel apart after one wear. They were defective or total bad quality. I wanted a refund and was not given one. Don’t care what the policy is if the item you are selling is defective then a refund should be give. Will never order from you again.
Response from The Violet Vixen· Nov 1, 2019
We WILL replace defective items if you send them back to us! We're very sorry to hear about your poor experience! We've got a brand new full-time customer service staff. Please feel free to reach out to us directly at [email protected] or call us at +1 (512) 666-4488 and we will do our best to resolve the issue!
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Vaduny Cel T.
Posted Nov 1, 2019
Horrible
I ordered 2 items from Violet Vixen and the parasol was ok but the corset was made really badly. It was made with plastic boning and not the steel it said it was. One of the clips in the front completely fell off the first time I put it on. And when I contacted customer service about it I was treated really rudely and have not ordered anything since. It was a horrible experience. My business is now with Corset Story.
Response from The Violet Vixen· Nov 1, 2019
I can assure you, if it was plastic boned, it was not one of our Violet Vixen brand corsets. We do sell several other brands of corsets on the site such as Daisy. We're sorry if there was any confusion in the item descriptions! We've got a brand new full-time customer service staff. Please feel free to reach out to us directly at [email protected] or call us at +1 (512) 666-4488 and we will do our best to resolve the issue!
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