The Walking CompanyReviews of thewalkingcompany.com

2200 Paseo Verde Parkway, Suite 290, Henderson, Nevada

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3.0

Average

243 reviews

The Walking Company3.0

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About The Walking Company

We made it our mission to enhance the human journey. Every effort to source the world's most supportive footwear is guided by the simple idea that walking makes life better, for everyone, everywhere, every day.The Walking Company began in 1991, when a group of California entrepreneurs saw growing demand for shoes that were genuinely comfortable and genuinely well made. They founded the business with one goal: to lead in comfort footwear. In the early years we focused on curating premium comfort brands known for supportive construction and quality craftsmanship. As the comfort and wellness category grew through the 2000s, we expanded into an extensive range of footwear designed to relieve foot pain and support everyday well-being, and became a leading destination for customers who want style without giving up comfort.Three principles sit behind everything we sell: comfort, support and recovery. Every product we carry has to deliver on at least one, and the best deliver on all three.When we could not find products that met that standard at an accessible price, we built our own. ABEO, our premium line, was developed from millions of customer foot scans and features metatarsal support designed to relieve pressure and pain. Our orthotics range covers pain relief, arch support, cushioning and stability, and our comfort and support footwear system pairs the shoe with an orthotic base, so support comes built in rather than sold as an afterthought. Customers can then upgrade to the orthotic that suits their feet. Alongside our own brands, we continue to carry carefully selected third-party brands that meet the same three standards.We also know that comfort is personal. Fit questions, sizing questions and questions about which orthotic suits a particular foot are the ones we get most often, and our team is here to answer them by chat, by phone or in store. Insights from more than six million customers shape what we buy, what we develop and what we stop selling.

The Walking Company (thewalkingcompany.com) has 243 customer reviews on Consumer Courier, with an average rating of 3.0 out of 5.

Also known as: thewalkingcompany.com
Website: thewalkingcompany.com
Category: Clothing & Underwear
Location: Henderson, Nevada
Listed on Consumer Courier: 2026

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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
The score is the plain average of the published reviews on this page.
The company replied to 74% of reviews.
Most recent review: October 2026.

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About The Walking Company

The Walking Company (thewalkingcompany.com) has 243 customer reviews on Consumer Courier, with an average rating of 3.0 out of 5.

Also known as: thewalkingcompany.com
Website: thewalkingcompany.com
Category: Clothing & Underwear
Location: Henderson, Nevada
Listed on Consumer Courier: 2026

Susan G.

Posted Sep 20, 2026

Returning Items

Unfortunately I had to return the item I purchased, which I was able to do without a problem. The hardest part of the return was finding HOW to do the return. It would be helpful if there was a direct link on the homepage for returns.

Response from The Walking Company· Sep 21, 2026

Hi Susan, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. We sincerely apologize for the inconvenience you experienced while trying to find how to start your return. We appreciate you taking the time to share your feedback. We understand that having a direct return link on the homepage would make the process easier, and we will share your feedback with our team. To assist you further and make this right, we would be happy to help initiate the return process for you. Please reply to this email and let us know which option you prefer: Exchange: Exchange the item for a different size or another item of your choice. Store Credit: Receive the refund as store credit for a future purchase. Refund to Original Payment Method: Receive the refund back to your original payment method. We look forward to assisting you. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US