The WebsterReviews of thewebster.us

As a constant on line clothing purchaser the worst customer service provided, if you purchase from them make sure you buy exactly what you want. No consideration whatsoever.

My recent experience has been deeply disappointing. Despite making several high-value purchases lately, I have encountered significant quality issues with every item. A pair of sneakers arrived with visible signs of wear, and a leather garment—valued at several thousand dollars—possesses an overwhelming chemical fragrance that has not dissipated after days of airing. Furthermore, your customer service process has been inefficient; I have faced delayed responses and repetitive requests for documentation over several weeks with no resolution. This level of quality and support is inconsistent with the standards of a luxury retailer.

I’m extremely disappointed with my experience with The Webster and their customer support. I received a damaged item with a visible tear in the fabric, making it unwearable. I reached out to their team on the 4th and promptly provided everything they requested- photos of the damage, tags, and original packaging. Despite complying quickly and clearly, I still have not received a resolution. What’s most frustrating is the lack of urgency and accountability. This was not a minor issue- the item arrived defective- and yet I’ve been left waiting with no clear path forward. I even offered reasonable solutions, including a repair reimbursement or partial refund, but have received no meaningful response. For a retailer at this price point, I expected a much higher level of customer care and responsiveness. Instead, the experience has been slow, frustrating, and disappointing. I would not recommend purchasing from them if you expect reliable support when something goes wrong.

Deceiving paid $200 thinking I was getting a poolside room. When I arrived to find it was a regular very small room. Had to pay an additional $150 which I paid. Got to a poolside room the chlorine was too strong my husband have breathing issues and it was his birthday, I ask for a refund the assistance at the front would not refund the lied and told me I booked with a third party which I didn't and she didn't have any information who to put me in touch with, I asked for someone over her she would not provide!! Ruined my husband birthday!! I would never refer or come back to this hole in the wall!!

Terrible! Ordered a JPG top and Two days later they emailed me telling me they actually didn’t have the size I ordered, they offered me to send me a small but I said no because they told me I couldn’t return it if it didn’t fit! Days later I found the size I was looking for on Farfetch ended up being from the Webster! and of course I got an email saying the Webster had issues with my order and they didn’t send it, why keep showing it as if it’s on stock then? Ridiculous

wow i wish i read the reviews before purchasing! horrible customer service. i purchased via their website. the item was 50%. during the check out process, a pop up for a welcome 10% off came up, which i added. that made the item final sale, which was NOT stated anywhere in the purchase process. the only way i could have seen that is if i went back and clicked the drop down cart details tab. customer service continues to double down, sending me screenshots of the RECEIPT which does clearly state the item i purchased (past tense...) was final sale. i have opened claims with BBB and Chase. buyer beware! plenty of better shops to spend your money at.

I bought a shoe about half year ago and found they sent wrong size. I never wear them and it's new with all the box and bags. So I contacted the customer service and try to get an exchange or any possible solution. But the rep is really rude and only states it's out of return window then shuts the conversation. They sell luxury items but their service is crap. DO NOT BUY FROM THEM.

I purchased a pair of shoes that are supposed to be high quality. I had the shoes for about a week and they started coming apart. I contacted them about the issue a week after I received them and it's been six weeks and still no word from them. I tried calling them after the 1st call but no answer, i left messages and no one has gotbacktomeyet. I hope they are not trying to pass off knock off merchandise for authentic.