Dr Jim B.
Posted
Change orders are usually confusing
As usual, after 3-4 emails/texts my order was still shipped incorrectly. The positive is id rather have too many than not enough.
Great
822 reviews
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Thompson Cigar Company (thompsoncigar.com) has 822 customer reviews on Consumer Courier, with an average rating of 4.1 out of 5.
822 approved reviews, newest moderated first
Dr Jim B.
Posted
As usual, after 3-4 emails/texts my order was still shipped incorrectly. The positive is id rather have too many than not enough.
Nila
Posted
Back-orders cigars should never be available for purchase.
Ted
Posted
I’ve only encountered one bad order of dry cigars. All the others were delivered good.
JC
Posted
Easy to use website Good prices Delivery fee should be lower
Jeffrey
Posted
You were getting them to me fast enough; but I ordered Maduro and got Habanno instead. Seem like these 100 were rolled a little thin, too. I’ve had luck using Thompsons before . Everybody screws up every once in a while.
RICHARD
Posted
I have been purchasing fine cigars from Thompson for decades back when Thompson cigars were in Tampa, Florida. I have always enjoyed being with Thompson cigar company. I always refer Thompson to all of my friends. Warmest regards and respect, Richard Wennet
wmkj
Posted
THESE ARE THE WOREST CIGARS I'VE EVER TASTED, I WOULD LIKE TO RETURN THEM,THEY DON'T BURN EVEN AND THEY CONSTANTLY BURN OUT. JOHN WIERENGA
Response from Thompson Cigar Company· Aug 18, 2026
Thank you for your honest review. We sincerely apologize that your experience did not meet your expectations. We would appreciate the opportunity to learn more about what happened and to work toward a resolution. One of our Resolution Specialists will be reaching out to you via email to discuss your concerns and determine the best way to address the issue. Our goal is to ensure your concerns are resolved and that you continue to feel valued as a customer. Again, we are very sorry for the frustration and inconvenience this situation has caused. We value your feedback and appreciate you bringing this matter to our attention. We look forward to the opportunity to make things right. Thank you for your patience and understanding.
Michael
Posted
Cigars...Olivia ..were under sized and poorly constructed...not what I had come to expect from that brand !....