TimberplatesReviews of timberplates.com

Timberplates was extremely disappointing. I ran into the same types of problems other customers have reported, particularly with the order/product issues, shipping condition, and the way problems were handled afterward.The biggest concern for me was that when there was a problem with the order, getting a satisfactory resolution was difficult. I also found the return/refund situation frustrating. Timberplates openly states that its plates are cut to order and that it generally does not accept returns, which makes it especially important that the product information, specifications, and order are completely clear before payment.I also noticed that other customers have reported receiving incorrect brackets or products that did not match the website images/specifications, as well as scratched or damaged items after shipping. One verified 2-star customer specifically described incorrect brackets, shipping damage, surface rust, and dissatisfaction with the resolution. Another review described shipping as “horrible.”That was very concerning because Timberplates markets itself around precision, quality, customer service, and reliable delivery. Its website also promotes “industry leading customer service and support” and highlights its 4.9 Trustpilot rating.I’m not saying every customer will have this experience, and clearly many people have been satisfied. But based on my experience and the similar complaints I found, I would be very cautious, especially with custom or expensive orders. Make absolutely sure the specifications are correct and understand the return/refund limitations before paying.For me, the product/order problems and the difficulty getting a satisfactory resolution were enough to make this a 1-star experience.

Bad company rude people and poor quality work will file on rip off report site

I cannot tell you how good or bad your product is because I have not received it yet. I would like an update as to where it is. Mark Hollett 508-282-1056

Hello, I ordered two special sized T brackets and specifically requested 9/16 holes for structural reasons. The two brackets that arrive today have 5/8 inch diameter holes. It's at the end of the world, but it will take me a good half of a day in the shop on a metal lathe fabricating some steel bushings to take up the space in the holes, and I have to reschedule the crew to come back to the site after a fabricate the spacers. I'm hoping that doesn't cost me any more than a day or two in time as the weather here in Northeast Tennessee has This project weeks behind schedule. Other than that they are fantastic. Thanks,, Bob Rynes **** Additional comments after reading Timber plates response to the above. ***** I'm going to go with there suggestion of redrilling the holes to 5/8". That direction will have the least impact on the schedule. I do have access to a magdrill so it's no big deal. I most likely will be a repeat customer to Timberplates.com. They did reply to me both in a timely, and in a professional manner. Thanks, Bob R.