Time DoctorReviews of timedoctor.com

SCAM COMPANY!!!! REFUSES TO CANCEL MY TRIAL HAS NOW BILLED ME AND IS REFUSING TO ALLOW ME TO CANCEL MY SUBSCRIPTION! I HAVE SUBMITTED TICKETS AND HAVE NO RESPONSE! THIS COMPANY IS EITHER A SCAM OR WORKS OF QUESTIONABLE BUSINESS PRACTICES.

A big round of applause to Hans who solved my query with a great attitude and perseverance

Increased my fees without providing written notice as per the laws in Canada. Claimed that when I unsubscribed from their marketing emails that I didn't want the billing emails either, which was false. Refused to provide any refund.

In April 2025, I faced a highly frustrating and disappointing experience with Time Doctor — a tool ironically designed to help manage time more effectively. What unfolded revealed serious flaws not only in their software but also in their customer service practices. The trouble began on Monday, April 14, 2025. I attempted to modify user permissions for one of my team members to prevent her from editing time entries and deleting screencasts. Despite updating the settings multiple times, the system persistently failed to save my changes. I repeated the process at least ten times with no success. At 10:23 AM on Monday, I contacted Time Doctor support through their live chat. After several automated messages and delays, a representative named Juan Carlos eventually joined the chat at 10:29 AM. I explained that my changes to the user settings were not being saved. Juan Carlos asked for permission to access my account for troubleshooting, which I granted at 10:40 AM. After some investigation, at 10:53 AM, he confirmed this was a known bug currently under investigation by their Engineering Team. He opened a formal support ticket: Ticket #22405383207. Despite my clear engagement, the chat was abruptly closed at 12:24 PM without true resolution. Still without a solution days later, I reached out again on Thursday, April 17, 2025. At 1:24 PM Thursday, I connected with support once more — this time with Mariana Araujo. I restated that the user still had the ability to edit time and delete screencasts — permissions that should have been restricted. Frustratingly, I was again given irrelevant standard links about "How to Edit Time" and "How to Customize Screencasts" — clearly showing a lack of real action. At 1:26 PM, Mariana admitted that they had replicated the issue internally and escalated it with the "highest priority" to the developers, under the same Ticket #22405383207. At 1:43 PM, I made my frustration known: I was very unhappy, and Time Doctor was failing to deliver basic reliability. A polite apology followed, but by 2:21 PM, the chat was again closed — with nothing concrete achieved. Out of sheer necessity, I deleted and recreated the user account entirely. To my shock, after full deletion and re-creation, the exact same permissions problem persisted — the user could still edit time and delete screenshots against my intended settings. Worse, once again, I could not modify these permissions after creation. At 5:47 AM on Friday, April 18, 2025, I sent a final message expressing my deep dissatisfaction: "Hi. Shame on this support. As you did not find a solution, I have gone as extreme as deleting the user and re-creating her account. After the account is totally deleted and re-created, it seems the user AGAIN has time edit rights, although I did NOT select this option when creating the user. And AGAIN, I cannot change this. Wait till you see my public review of Time Doctor." Only afterward, at 5:48 AM, did I finally receive an apologetic update from Mariana: "Hi Marc, I sincerely apologize for the frustration this bug has caused you. I want to assure you that we received an update today confirming our ETA for the fix deployment is on Monday. We are fully committed to resolving this issue as quickly and effectively as possible." Final Thoughts This experience revealed a severe lack of stability and accountability at Time Doctor. When a time-tracking platform cannot even manage basic user permissions, and when its support team fails to respond with urgency or effectiveness, it fundamentally undermines the trust professionals place in them. Good service is not a luxury; it is a timeless expectation. Business tools must not only function reliably but must be backed by strong, competent, and respectful support. Unfortunately, Time Doctor fell drastically short of these basic, traditional standards. My support case — Ticket #22405383207 — remains a clear testament to this unacceptable experience. I share this story so that other businesses — who, like mine, expect professional-grade service and reliability — may tread carefully.

They charged me even when I canceled and then told me they couldn't refund, I had to cancel my debit card.

I’ve been a paying customer of TimeDoctor for years, but my recent experience has been nothing short of a nightmare. TimeDoctor gave a random person access to my account, invoices, and financial data. Yes, you read that right - my confidential billing information was assigned to someone I don’t know, and when I confronted support about it, they refused to take responsibility. Instead of fixing their mistake, they tried to gaslight me into believing this was "normal" because the unauthorized email was “linked to my account.” How did it get there? Who changed it? Why wasn’t I notified? They won’t say. What TimeDoctor did wrong: - Exposed my financial and billing data to a stranger. - Refused to explain how this happened. - Ignored my requests for a real solution. - Offered zero compensation for their mistake. Their final answer? “Your email is updated now.” No apology. No transparency. Just sweeping a serious security failure under the rug. ⚠️ If you care about your company’s privacy, security, and professionalism, stay FAR AWAY from TimeDoctor. The way they handled this issue shows they cannot be trusted with sensitive data. Absolutely unacceptable. Avoid at all costs.

Keeps crashing silently when I am working. Its been months I am having this issue. They have released updates during that time and I had tried updating to latest versions but issue still persists. Talked to their support as well but that is of no use.

For my biz TD has been good but they don't really innovate