Joe G.
Posted
I am the first to give out 5 stars
EDIT: After reaching out directly to a dev team member on LinkedIn, this ticket was resolved within 12 hours. I am very satisfied with the resolution. I am updating my review from 1 star to 4 stars and leaving the original review below. _____________________________________________________________ I am the first to give out 5 stars. I can’t remember the last time (if ever) that I’ve given out a 1 star. However, in this situation, it is HIGHLY justified. I have been waiting for tiny url to provide dns settings / transfer the domains I own, which I bought through their platform. This has been an ongoing ask for 6 weeks! This should not be hard to do. The support team has gone radio silent on me a few times. I have had to open up 3 separate support tickets. I am completely stalled on being able to use the domain I purchased through them for a website build and custom email address. Prior to this, I had a great experience with tiny url. I am a paying customer who has been a monthly paying member for 3+ years. However, if there is any chance you may need support, do not use this company. I still feel bad writing this 1 star review, but I do not want anyone to have to go through what I’ve been dealing with. I am happy to provide an update as this moves along. 6 weeks, 3 separate support tickets, and m 10+ emails from my own accord asking for an update has been unacceptable thus far. I will give credit to the team once this is resolved.



