Poor
198 reviews
Total Wine & More is listed under Beer & Wine.
Total Wine & More (totalwine.com) has 198 customer reviews on Consumer Courier, with an average rating of 2.0 out of 5.
198 approved reviews, newest moderated first
Hannah B.
Posted
The customer service was outstanding. Ernesto at the Woodbridge, VA location was very professional and helped me pick out the best Pino noir & white wine. He explained each wine with knowledge and I was so appreciative of his nice/demeanor. Thank you so much for all your help!
Maya
Posted
Great staff and selection at our store on Pasadena!
Chris M.
Posted
They push crap brands of liquor for their own profit. I tried 2, both taste like vomit. So then I went to their app to ask about the return policy, which I do expect there to be none, however instead I had a run around with a retarded AI robot. At the end of the day you don’t save that much money to not support your local liquor stores.
Brian M.
Posted
Terrible, placed an order early in the day for delivery between 3-5 pm its 5.12, I get a text at 3.48 saying, your order will be delivered in less than 30 minutes, again its 5.12 and no delivery, and they cannot find out why, cannot reach the driver, only re-deliver tomorrow, which does no good for the party tonight! 18 minutes on the phone with terrible on-hold music and more, never again with this service - im 4 miles from the delivery store. Complete failure ~~~
Winelover
Posted
Absolutely awful customer service. I placed an order that was not delivered and TW offered to redeliver. didn't receive any updates unlike the first time, and found that the second order was not delivered at all, despite two confirmations. Would never shop there again.
David J.
Posted
Overall I have a fair to decent experience here. Their deals are decent if you spend some time with them. Their prices are better than local grocery stores often enough to make it worth checking. They have good options. I don’t find their scoring to be very reliable. Many highly rated wines have not been good. It’s impossible to cancel an order online after it’s submitted and there’s no way to email our local store, which is problematic.
Irvin
Posted
Whoever was in charge today in the online orders seemed really unhappy about his job did not smile looked upset and gave me attitude
Gina W.
Posted
I used to love this place, until today.I puchased 2 basil hayden, 1 large gentleman Jack and 2 bottles of champagne, then in the counter stands a big guy, must be in his late 20’s, told me to pick my box and pack the booze myself. Didn’t lift a finger to help. I am in my 60’s with back problems. I guess, customer service is gone at this store. i will never be back. Very disappointing service to loyal clients!!
