trade2syncReviews of trade2sync.com

Response from trade2sync· Oct 19, 2026

Hi Ladi, Thank you for the feedback. We're sorry your signals have been missed and that this has gone on as long as it has. Our technicians have worked on your case repeatedly, including remote sessions on your machine, and the copier executed our test signals correctly during those sessions. They also found that the machine appears to be a local PC rather than a VPS, and we haven't been able to confirm otherwise because we haven't received any VPS details. That matters because the legacy copier depends on the machine staying awake and connected: if a PC goes into sleep mode or the app closes, signals can be missed even while the copier itself is working. If we've misread your setup, please share your VPS provider details or a screenshot of the server and we'll recheck on that basis. Message us at https://t.me/trade2syncbot and we'll keep working on this with you. trade2Sync Support Team

Response from trade2sync· Sep 22, 2026

Hi Correy, We want to confirm directly: your trade2sync account and all associated data — personal information, Telegram and channel data, trading history, signal history, payment history, and service logs — have now been deleted from our systems. Your subscription has also been cancelled, and a refund for the remaining subscription time has been processed to your original payment method (typically 3–15 days to reflect, depending on your bank). We're sorry this took longer and more back-and-forth than it should have. During your request, a support team member tried to resolve it quickly but didn't follow our proper account-deletion process, which caused a delay and understandably added to your frustration. That's on us, and we've since released a direct account-deletion option in the portal so customers can action this themselves without needing manual support involvement — exactly the gap your experience helped us catch. We take data handling seriously, and we're sorry we didn't get this right for you from the start. If there's anything still outstanding on your end, please reach us at https://t.me/trade2syncbot. trade2Sync Support Team

Response from trade2sync· Sep 23, 2026

Hi Adam, Thanks for the feedback. We'd like to understand what specifically happened, but we're not able to find an account matching your name in our system, and there are no details here about what setting or signal caused the unexpected behaviour. If you're a customer, could you reach out to us at https://t.me/trade2syncbot with your account email and a specific example of what went wrong? We'd like to look into it properly. trade2Sync Support Team

Response from trade2sync· Sep 16, 2026

Hi Bez, We've reviewed the full history here, including the wait on the TP/breakeven question, and we understand why that was frustrating — some cases genuinely needed senior/dev review because of how technical they were, not because junior agents didn't try. Every agent who handled your requests worked to investigate and explain what they found. On the core question: across everything reviewed — the TP/SL behaviour, the pip-value calculations, the margin rejections, the signal delay — each case was traced to a specific, verifiable cause: broker execution rules, live market movement during fast-moving Gold prices, account margin at that moment, or a broker-side API outage. None of these was found to be trade2sync placing or closing trades incorrectly; in each case, we could show the exact data behind the explanation. We know that wasn't the answer you wanted, and we're sorry the process felt like it dragged on. We're still willing to go through any specific trade with you directly — message us at https://t.me/trade2syncbot. trade2Sync Support Team

Response from trade2sync· Sep 16, 2026

Hi Gilberto, Thanks for the detailed feedback, and sorry for the confusion. On the AI: ParseX on the Pro plan runs automatically in the background — there's no toggle to switch it on; it reads and parses each channel's signal history as soon as a workspace is created. Looking back at your conversation with our team, we explained this clearly. On cancellation: the flow has a step where you select (or skip) a reason for cancelling before the final "Yes, Cancel" button appears further down the page — it's easy to miss if that step isn't completed first. That's what our team walked you through. We'd still like the chance to make this right — message us at https://t.me/trade2syncbot. trade2Sync Support Team

Response from trade2sync· Aug 25, 2026

Hi Gzim, Thank you for the detailed feedback, and sorry to hear you feel this way. We want to address the renewal concern directly, since it's the core of your review. Your subscription auto-renews as outlined in our Terms of Service, which are presented and must be agreed to at purchase. We also send a reminder email ahead of each renewal — in your case, before the August 22 charge — so there's an opportunity to cancel beforehand. This is standard practice across subscription services, not something applied differently to you. When you reached out, our team offered to pause your subscription so you could resume it later at no extra cost, as an alternative to a refund we're not able to issue for used/renewed billing periods under our terms. On signal copying and settings: our support team worked through your setup with you directly, including the trailing stop-loss configuration you asked about, and confirmed it was working as intended. We're sorry this didn't end in the outcome you wanted, but we did try to work with you throughout. If you'd like to revisit the pause option, we're still open to it — message us at https://t.me/trade2syncbot. trade2Sync Support Team

Response from trade2sync· Aug 14, 2026

Hi Dida, Thanks for the feedback, but we want to set the record straight with what's actually on file. Our support team walked you through the cancellation step by step on July 29, confirmed your subscription was scheduled for cancellation on August 19, 2026, and told you directly that no further action was needed and no more charges would occur. Our billing records confirm this: the only charge on your account is the initial payment from July 19, 2026, and no charge has been made since — including after your cancellation request. Proof: https://prnt.sc/Xivl67b4PMsK https://prnt.sc/cHrC6-t1Ugld https://prnt.sc/ds0ZVWGi8SlX If you still believe there's a discrepancy, please reply to that email or message us at https://t.me/trade2syncbot and we'll gladly go through it with you again. trade2Sync Support Team

Response from trade2sync· Aug 3, 2026

Hi Bojan, Thank you for the feedback. We take reports like this seriously, so we want to be transparent about what we found. Our copier is built and tested to process both simple and complex signals accurately, without generating trade parameters that aren't in the original signal, and it only executes a trade when a signal is actually received — it does not act on its own. We've reviewed our systems and haven't found any issues matching what's described here. We also haven't been able to match your review on our end, and our earlier request for more details hasn't had a response yet. We'd still like to get to the bottom of this. If you can share your account email or license ID and an example of the signal in question at https://t.me/trade2syncbot , we'll look into it directly. trade2sync Support Team