Trading ComputersReviews of tradingcomputers.com

Over the years, I have purchased two of Falcon's most advanced trading computers. While the technical excellence of their hardware is undeniable, what truly sets this company apart is the caliber of their technical support team—particularly Jacob Heien, who has consistently provided a level of service that far exceeds expectations. Having managed teams in various businesses myself, I know how rare it is to find employees who embody both technical expertise and an unwavering dedication to client satisfaction. The entire Falcon support team exemplifies this ethos, which is why I trust the company and will continue doing business with them.

Why do I keep coming back to Falcon? Because they know how to service the computers they build. Many times I have worked with Jacob and he is always professional, fast, and teaches a little on the way. The experience I have had with Falcon and Jacob is the the reason I have been a customer since 2014 and now own three computers. The best computers built I have ever owned. Great job guys.

Falcon's tech support is stellar! I'd be lost without it. Steve.

Falcon Trading Computers are the very best ones in business. I have been using their systems for 12 years and I have nothing to complaint. And their technical support team is unbelievable good I highly recommend them without any strings attached (am not gaining anything other their continued support

My Falcon system is over three years old without a single problem till the present. [## 17179 ##] Windows Boot | Frozen Spinning Circle... Jacob contacted me and got right on it. Ran tests and found bad boot SSD. Supplied me with Amazon replacement part to order and put my OS on a different drive and had me up and running in good order until my new part arrived. After part arrived, he took over like a superstar. Not only upgraded me from rel 10 Pro to rel 11 Pro, reinstalled everything, fined tuned it all, setup proper backups, and more. My machine is running better than ever. I am 75 yo and appreciate his patience and very pleasant demeanor. No doubt a KEEPER and confirmed why I went with Trading Computers. It was recommended by a friend (now deceased). He stated at the time that most all systems run well until they don't. The SUPPORT that you get is what makes it a great or poor purchase. A HOMERUN for your team. Thank you, Jacob H.

Great service, communication, and product. I just bought my second setup from them and will be back in the future.

I got a referral to Falcon, and Jacob by name, from my trading partner when I was in the market for a multi-monitor system. He said that Jacob always took care of him and that if I wanted to dip my toe into such a large investment, that I should check w/ them first. Once I started speaking w/ Jacob, he came across as very helpful and informative, like he was a friend explaining the different options in a way that he was trying to understand my "needs and wants" from a holistic approach, rather than trying to steer me toward specific products that they offer. He let me talk, truly listened, and he asked follow up questions for better understanding of what I was looking for. It was his service over sales approach that really solidified my trust in him to be the one to help me get set up. I pulled the trigger on a P-32 and this thing is sleek! I am very happy w/ my purchase and the customer service from all the people I spoke w/ at Falcon. The coolest thing to me was when I told a techy friend that I wouldn't get my system for a week or two, he was initially pessimistic on my purchase and he was worried about compatibility issues of the different components that it came with. But then he warmed right up when I told him that the wait time was due to the fact that they build and test it for a few days before shipping it out to make sure the components are reliable and compatible. All in all, it was a very positive experience and I will definitely go back to Falcon for my setup upgrade!

My first Falcon lasted 11 years, my F52-GT that I currently own is about 4 years old, no issues, it performs great. My LED lights on my case are going out but my unit is out of warranty. I e-mailed support and they not only STILL helped me, but they gave me the part numbers for the fans and even offered to talk me through, over the phone how to replace the fans. I'm a Falcon owner for life!