Trainz.comReviews of trainz.com

I purchase Gunpla from trainz.com repeatedly since this year. Only had one accident so far: they missed shipping one items. But they immediately respond to me during weekend and delivered the item. The price is usually cheaper than other US suppliers. I highly recommend them.

I ordered a locomotive rated as C-8, perfect in appearance and run sparingly. From what I can tell it was new in the box and never used; even better!

Never fulfilled my order and waited for several email's from me before cancelling my order and now I can't find the item anywhere as it was a limited edition,, I wish I would have read all the negative feedback before my purchase, but lesson learned,, Shop elsewhere

I purchased a Lionel 1501 with Tender that Trainz.com represented in writing was exceptional. When I received it, the tender had broken external parts; the circuit board did not function (with markings indicating the prior owner was trying to diagnose the failures); the horn did not work; and the wiring link to the loco was inside the Tender housing. The loco wiring to the pick-up was clearly done post-manufacturing in a manner that guaranteed the loco would not run. I advised Trainz of these failures, with photographic documentation. The response was a take it our leave it response, that did not even cover shipping. I chose not to discuss further given the audience. However, I thought that the public would appreciate this insight from a customer who is usually content with on-line sellers. Not this time. I will not do business with them again.

Customer service at Trainz is exceptional. Specifically, ask for Cid, who is everything a rep should be: helpful, knowledgeable and friendly. Emails are answered promptly. A refreshing change from the status quo. 5 stars.

After several years as a satisfied customer, I’m now a mildly disappointed customer as the engine recently ordered does not function as promised, and I’m told by customer service that a return for service is not authorized. I live close to Trainz facility and have always enjoyed lovely service when face to face, so I very much regret being surprised with the lack of service to a very simple request. Might deal with them again in the future. Might not. Life goes on

Ordered from Trainz a few days ago. Order arrived and one of the items was wrong. I contacted them about the error. They stated they no longer had the item I ordered. I found the same item on their website that only differed by road number and the refused to send it as a replacement. Very disappointing customer service. Won't be ordering from them again when there are so many companies that actually appreciate you as a customer

Purchased 4 left hand switches, 3 right hand. All were described as very good or like new, all were listed as functional. Upon opening, found switches misboxed. Wound up with only 1 right hand switch. Switch remote on two had wires cut off flush with remote body. One switch was jammed and wouldn't move. After waiting for already slow shipping, having to pay to return them would have been adding insult to injury, especially when a refund isn't guaranteed, and if they declined, I'd have to pay shipping to get them back again. Email and contact complaint went unanswered. I've spent quite a bit this year on train stuff, guess I'll find another vendor in the future.