Theo A.
Posted
Transparent labs mixing up my order
Transparent labs sent me the wrong product. I’ve been trying to reach out to them via email and calls. No response. Literally the worst customer service I’ve ever seen. Never ordering from them again.
Response from Transparent Labs· Apr 8, 2026
HI Theo, I’m really sorry to hear about your experience, that’s definitely not the level of service we aim to provide. I’ve personally looked into your order and can confirm that we’ve sent out a replacement with the correct flavor, and we’ve also issued a full refund for the inconvenience. We appreciate your patience here and truly apologize for the frustration this caused. If there’s anything else you need, please don’t hesitate to reach out.


